725 Reviews Found
Confirmed Service Customer
Wonderful service. Timely feedback. Entire staff friendly and helpful.
Kaprice P.
BATON ROUGE
Business Response
Hi there! We're so happy we were able to help you out! Thank you again for choosing Gerry Lane Buick and we hope to see you again.
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Business Response
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Fast intake even though the line was long. Fast work; they called to let me know the work was completed in less than three hours.
John B.
BATON ROUGE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Everything went smooth no complaints, service rep was the best.
Carlos C.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
The Sales Team performed excellent throughout the process.
Justin W.
Springfield
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Super helpful and although it took a while for my part to come in Jill called me every step of the way to keep me updated!!
Joshua R.
CLINTON
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. We hope you have a great day!
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Confirmed Service Customer
Clearly you have idiots that work for Gerry Lane ! I had an oil change and tire rotation with a nail in my driverside tire that could be seen & NOONE noticed because the service guy did not check my tires as he should have
Cheri S.
Zachary
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (225) 341-4403 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I had an appt for an oil change and battery replacement. They were also going to check a noise the tires were making, but they couldn't find anything and this shouldn't have taken much time. Dropped car off at the appt time on 5/16 @ 10am and it wasn't ready until 5/17 end of day what is the point of having an appt if it takes so long for something that shouldn't have taken more than a few hours?
Todd G.
Baton Rouge
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please reach out to us at (225) 341-4403 to speak to our manager directly. Take care!
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Confirmed Service Customer
Response from your people was very poor. Say they will contact you but do not. Could take some service lessons from Price Leblanc.
Charles T.
BATON ROUGE
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Confirmed Service Customer
My car there for a week being worked on, they called said it was ready I could come pick it up. Luckily it got me to my residence because once I got there cut it off then attempt to start it again, what I took it there for was still happening . Paid my money for what!!!!!!!!!!
Patricia S.
BATON ROUGE
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (225) 341-4403 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Ryan was great I really appreciate his professionalism in the service dept.
Rodney H.
BATON ROUGE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Customer service was excellent! Shout to Mrs. Jill Hunt! The servicing of my vehicle was done in a timely manner.
Christy S.
Baton Rouge
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The people are very nice and the work was done in a very reasonable amount of time.
Hugh C.
GREENWELL SPRINGS
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Surprised they didn’t check for recall item and ask to fix while in shop
Rodney B.
BATON ROUGE
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Hi. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!