388 Reviews Found
Confirmed Service Customer
I had an appointment, so it cut out my wait time. I have in the past arrived without an appt and had to wait 4 hours.. this time others were there with no appt and they had been waiting hours. In order to streamline the process, I would recommend appt only unless it was a vehicle emergency. I think it would cut down on customer frustration.
Staci C.
JACKSON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The staff looked lost or confused. It was hard to get information about the condition of my vehicle.
Kevin J.
GONZALES
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Jeff, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Staff was very courteous and knowledgeable of product options.
Eric J.
Slaughter
Business Response
Eric, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
It was an unhurried shopping experience. Zachary took the time to show me several models and I had the opportunity to test drive them. The features of the cars were explained and questions were answered thoroughly. There was no pressure to make a choice and the deal was closed to my satisfaction. The paperwork was done efficiently and financing was handled in an easy to understand manner. It was a great buying experience.
David L.
Baton Rouge
Business Response
David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always courteous & dependable service professionals
Claude W.
PORT ALLEN
Business Response
Claude, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
2 1/2 weeks in the shop. Thermostat change out and the ambient temperature sensor was changed. Thanks to Bart Ackerman who tracked down the progress and said the work was completed. Thank you Bart! Rental car was only good for five days, found out the day I had to return the rental.
Walter R.
GREENWELL SPRINGS
Business Response
Walter, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (225) 341-4403.
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Confirmed Service Customer
Everyone was friendly and knowledgeable, but it took longer to get the service than they said
Jack G.
Springfield
Business Response
Jack, we really appreciate your feedback! We hope you have a great day!
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Confirmed Service Customer
Good services! But they forgot to put air in my tires to balance out the pressure 🤔 but other than that , I’m grateful
Corey B.
PETAL
Business Response
We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
Thank you for the high star rating! We hope you have a great day!
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Business Response
We are very happy to have provided you with such a positive experience! We hope you have a great day!
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Business Response
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
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Confirmed Sales Customer
As always, your staff was professional, thorough, and answered any questions that I had. I am a long time customer and expect to continue same.
Mary G.
Dauphin Island
Business Response
Mary, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Paul was excellent with me making sure I was taking care of making sure I had a vehicle with my vehicle was tied up waiting on parts kept me informed the entire time. Thank you.
Douglas G.
BATON ROUGE
Business Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
After purchasing the car in October, the check engine light went on at about 700 miles on the car. We brought it in to Gerry Lane the week of Thanksgiving. We were told that they needed to order a part but that itt wouldn’t be in until the next week due to the holiday. We were told they would call us the next week. Two weeks later we called to check on the part. We were told that they needed to order the part and it would be the next week. We called back the week before Christmas to see if we could get the car fixed. We were asked to bring it in the next day. So we did. We were called and told that they had not gotten to my car that day and offered a rental for the day. We called the next day and were not able to get anyone on the phone. We went to the dealership on December 23 to check on the status and were told that we wouldn’t get the car until after Christmas. So not only did it take over a month to get the brand new car fixed, it took five days to fix the car after we were told it would be fixed in one day.
Benjamin P.
Baton Rouge
Business Response
Benjamin, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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Business Response
Joseph, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I arrived early to have my vehicle serviced, however, there was a long line of vehicles ahead of me. The Gerry Lane service men were checking in both lanes speedily. I didn’t have an appointment but my service was handled in a timely manner and the staff were friendly.
Lois H.
BATON ROUGE
Business Response
Lois, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Connie, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Stephen, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
I had great experience with the person who received my Yukon for oil change without an appointment. I appreciate it.
Teodocia M.
MANSURA
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!