338 Reviews Found
Business Response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Mr. Calvin was extremely courteous and approachable. He effectively communicated with me regarding the concerns with my vehicle and provided me with a precise timeframe for when it would be addressed. Thank you Mr. Calvin
Dominique A.
Baton Rouge
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It was very nice, the guy name Jason did a really good job
Thanh D.
Baton Rouge
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC and we hope to see you again soon!
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Business Response
Allen, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
Had an appointment at 11:00 a.m. to get two key fobs programmed. The work was completed at 1:15 p.m.; 2 hours 15 minutes. Unacceptable.
Walter B.
BATON ROUGE
Business Response
Walter, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (225) 341-4403. We look forward to hearing from you.
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Business Response
Jennifer, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Bessie, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Came in with a brand new rim left with a big curve mark on it���and on top of it nobody told me nothing about it I had ti walk around my own vehicle yo find it then yall tried to tell me to come back next week to discuss it
Alvin R.
Baton Rouge
Business Response
Alvin, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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Confirmed Service Customer
I was disappointed about my tires. I paid extra for my tires and rims, when it came to getting a new rim all they did was scratch it over. I have purchased three vehicles from you guys and it will be the last. When I purchased the warranty I wish I was told what would happen. I live and learn.
Dwight T.
BATON ROUGE
Business Response
Dwight, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
What was expected was done in a timely manner
Lance N.
DENHAM SPRINGS
Business Response
Lance, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Always a pleasant experience purchasing a vehicle from Gerry Lane Gmc. I don't live in Baton Rouge but I travel there to purchase my vehicles. A Yukon Denali and a Sierra Denali within 7 months.
Nicholas M.
Westwego
Business Response
Nicholas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Darren, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Stephen, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC and we hope to see you again soon!
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Confirmed Service Customer
Charity, at the Service Department was excellent a pleasure to work with, very Knowledgeable and super kind. Her attention to detail is super rare. My rental was a dream. No hassle had my car fixed right on time. Charity is a definite asset to the service Department.
Lesa W.
WALKER
Business Response
Lesa, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Gerry Lane GMC and we hope to see you again.
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Confirmed Service Customer
My first time there for service and the experience was exceptional! Mr. Bart was so nice and helpful and made me feel like I was an old customer. Best service ever!
Lucie M.
Zachary
Business Response
Lucie, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Every time I come in for an oil change they tell me my cabin air filter is dirty and I let them change it EVERYTIME. I understand it is all about money
David P.
PLATTENVILLE
Business Response
David, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Car was finished prior to the originally communicated timeframe which was amazing for my weekend plans!! Thank you!
Jennifer R.
DENHAM SPRINGS
Business Response
Jennifer, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I am very pleased with the Jerry Lane sales team they went over and abord to help me with my financing for my new Buick Envista . The sales team were very knowledgeable about their product.I would recommend Jerry Lane dealership to my family and friends.
Donald S.
Baton Rouge
Business Response
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
The staff is very courteous and professional.
Janene L.
Saint James
Business Response
Janene, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!