I just needed s key copied - not a fob. Of course a bigger job as it has to be programmed. Gent at parts counter sent me to service desk. She asked if he had cut key or taken my info already. He had done neither so clearly just passed me along. He had no one at window so she was busy and noticeably exasperated that he had not done his part. Key works fine but an estimate that it would take an hour and a half or an update during those 90 minutes would have been nice. I now know to schedule an appointment for a key issue. Who knew?