361 Reviews Found
Confirmed Service Customer
Excellent Customer Service - Our Sales Consultant -Chris Constance was very knowledgeable and helpful!!
Chanda S.
PORT ALLEN
Business Response
Chanda, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Brandon, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Romona, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Service was, very good Ethan my service guy was great
Darryl S.
BATON ROUGE
Business Response
Darryl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Keith, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Was this review helpful?
Confirmed Sales Customer
I would suggest that you laminate the temporary tag and mount it instead of taping to the inside of a tinted window.
Paul D.
Baton Rouge
Business Response
Paul, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Was this review helpful?
Confirmed Sales Customer
Very professional and attentive. This is the second vehicle we have purchased from Gerry Lane GMC and likely won’t be the last
Ashley A.
Baton Rouge
Business Response
Ashley, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Had an appointment to have oil changed but still waited an hour and fifteen minutes for my vehicle
Jeffery L.
Gonzales
Business Response
Jeffery, thank you for taking the time to leave us feedback about your experience with us. Thank you for leaving feedback. Please reach out to us at (225) 341-4403 so we may identify ways to improve your experience.
Was this review helpful?
Confirmed Service Customer
I went to get my oil changed and was told it will be about two and half hour and I was there five hours..I was told that if it were going to be longer his will let me know but he did not .
Sandra F.
Baton Rouge
Business Response
Sandra, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Took over three hours to change oil and rotate tires with an appointment.
Mario R.
Prairieville
Business Response
Mario, we appreciate your feedback! Thank you for leaving feedback. Please reach out to us at (225) 341-4403 so we may identify ways to improve your experience.
Was this review helpful?
Confirmed Service Customer
I was scheduled my vehicle was taking to the back and was serviced in a timely manner.
Mary S.
ZACHARY
Business Response
Mary, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
Was this review helpful?
Confirmed Sales Customer
Lyndale Hudson and Keioike Nutter were both great to work with. Made the experience very easy.
Brad B.
Baton Rouge
Business Response
Brad, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Great atmosphere. Great service, Super kind and knowledgeable people My salesperson was warm and kind to speak with… consistency when needed Over all ! See you soon
Donald S.
BATON ROUGE
Business Response
Donald, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
The Service dept is horrible. Lack of professionalism and communication skills. I had appointment for diagnostic of my vehicle, after leaving my truck there for over a week. I pick it and was willing to return once the part came in, it's been 25 plus days and I still have received a call to say the part was in.Needless to say I took my truck to another dealership on Monday morning for diagnostic and it was repaired and ready for pick up Tuesday afternoon.
Sandra T.
Port Allen
Business Response
Sandra, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Sales Customer
I got a lot less truck for a lot more money...lol made a very bad decision when buying this truck
Charles S.
Maurepas
Business Response
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (225) 341-4403 when you can so we can address this situation directly. Thank you and have a great day.
Was this review helpful?
Confirmed Service Customer
Had appointment at 9 am , didn’t leave for almost 3 hours. Only getting an oil change , wipers and tire rotation. Was expecting it to take about 1/2 hour. You know they have 5 minute oil changes in town. When I was leaving I noticed the other customer who pulled up when I did and didn’t have an appointment was leaving at the same time. You have no consideration for customer who made appointment as requested.
Rodney B.
BATON ROUGE
Business Response
Rodney, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Scottie, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (225) 341-4403 at your earliest convenience. We hope to hear from you soon.
Was this review helpful?
Confirmed Service Customer
I purchased a certified used care from Gerry Lane 3/4 years ago. The car has 89,000 miles, and it’s only 8 yrs old. The car’s engine has gone out and Gerry Lane has no answers..
Joycelyn W.
BATON ROUGE
Business Response
Joycelyn, we would like to get some more details about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gerry Lane Buick (225) 341-4403
Was this review helpful?
Confirmed Service Customer
They dis everything I needed, in a timely manner.
Charles S.
BATON ROUGE
Business Response
Charles, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!