Our Reviews

Great service.

over two hours for an oil change after I booked it for a time slot. I have waited a whole 30 minutes at a different dealership.

The service was exceptional! Aubrey was awesome to work with, he kept us informed on the service of our vehicle and got us serviced quickly!

I had a 7:00 appointment and was notified my car was ready for pick up before 10:00am

The oil change weight was not long at all the guy and the associates were very nice

I have never purchased a car so quick. The salesman (Joseph Dorsey and Eric Gurr) was very helpful. Mr. Eric helped me shop around for insurance that I can afford.

I was in for a new set of tires. Had an appointment at 11am on 5/9. I dropped the vehicle off and went to run errands, never heard back from service department. At about 1:30pm, I passed by the dealership only to find my vehicle still sitting in the same spot where I left it with no new tires installed. I was irate when I went into the service department only to find out that the service people thought the tires I had ordered weren’t there. I asked them so what was the plan, just to let my vehicle sit there until… when? After talking to several service department members, a manager was listening and I told him the type of tires I had ordered and he insisted he and I go to the back place eyes on the tires. We did that and the tires were there. They hurried my vehicle to the back to begin tire installation. When I went to pay, the invoice price was wrong, so a service member had to help correct that. When I drove the vehicle home, I felt a vibration. I ended up contacting service department and having to bring it back in to have the tires rebalanced on 5/12. In the end I was satisfied, but I have been a customer at Gerry Lane for many years, bought several vehicles there and never had the confusion I had with this visit.

My experience at Gerrry Lane is that the service technician is going to do their best of their ability to service the customer vehicle where they can enjoy the luxury of their vehicle. When they complete the service on your vehicle they take the time to explain what you should do to maintain the quality of your vehicle and you can enjoy the luxury ride if your vehicle without any issues.

Our vehicles, (at least 7), have been purchased from Gerry Lane because my husband and myself have liked the service. My salesperson, Jeffrey Levite, for my newest vehicle, the GMC Acadia did an excellent job. I was recovering from surgery and wasn't able to commit to buying a car right away, but he called me several times to see if I was ready to come in or if I had any questions. After purchasing my Acadia, I had problems establishing this new vehicle with my existing GM account and though it took several phone calls on different days to resolved the problem, my salesperson Jeff consistently was calling or texting me to see if I had made headway. That is a loyal salesperson to follow through. With the several people I talked with from OnStar and GM, they all did an excellent job in helping to get everything straight. I was very frustrated, but they all follow through and with all said, I will continue being loyal to Gerry Lane. Joy Boudreaux

Both sales guys were professional, knowledgeable and enjoyable to work with. Jennifer was pleasant and experienced in her job. All-in-all it was a good day.

Speedy service and very professional

My experience was awesome. Sherrard Davidson, was very helpful and he took the time to show me each function on my new Buick.

I had an appointment & waited 3 hours.

Ethan made sure I was aware of which service would be performed on my vehicle!

Very professional staff

My first time bring my GMC Acadia..customer service technic pretty good and kind about my trouble issue of my car...plus I been surprised was fix same day quickly :).I guess wasn't much complication.but satisfied for the service and attention for the customer request.thanks.

Sherrard Davidson at the GMC location was the most professional sales person I have dealt with. He answered every question I had and made my buying experience effortless.

I would like to thank Brittney, service writer Bart and the person that replaced shift.

The salespeople, finance people and Jimmy all did an amazing job

Came to get my oil changed on 5/15. They didn’t rotate my tires this time around so I had to come back to yesterday to get it done. It should have been done on 5/15

I was checked in quickly and professionally by Bart. Bart kept me informed on progress with my vehicle.

Courteous and timely service as always.

Great timely service, friendly staff that is ready to help and attend all your needs.

Dropping your vehicle off and leaving it is the best way.

The wait time was long. My appointment was scheduled for 3pm and my truck was returned to me at 5:30pm. The service was for a oil change and tire rotation.

Fuel module went out and left my wife stranded. Service read the codes, unhooked the battery, and hooked it back up. Then said they were done. This is an issue i had with our old 2021 yukon, and now our 2024. Every time they just reset it, it leaves her stranded again. So not looking forward to having to get the call that she’s stranded again, since the part didn’t actually get changed out. (Not a dealership issue, its a GM issue because thats what the TSB said to do, just still not a reasonable answer for a $90,000 vehicle)

Fast service

I was very grateful to have Mrs. Neek as my sales person .

I had a great experience at Gerry Lane Buick. The representative was very helpful, and I was in and out with my oil change very quickly. Thank you for the excellent service!

I went in for a scheduled oil change at 11am and was notified of a recall that they would be able to complete within a hour. After 4 hours of waiting the receptionist came and told me that the technician went to lunch and it would be another hour before he comes back.

I really enjoyed my experience. Sherrad Davis was my salesman and found a better truck than I was even looking for. The whole team helped me get to a price I was comfortable with and I will definitely return for my next purchase.

I had a great experience at the dealership buying my new car. The salesman, Zack, was amazing. He took care of all my needs and was there for me the whole time. He did everything he could to ensure I had the best experience. I would highly recommend this dealership to anyone going to buy a car. 10/10 for service.

Fast and very courteous service.

Great

Our experience was amazing, came in looking for Yukon and walked out with a Buick enclave. Stitt our salesman was outstanding and showing us all the options there was in the lot

They were able to get it all done while I wait.

At first it broke my heart when I tested drove and couldn't take it that day. Then I keep getting a call back to back. I knew God heard my car. Now we blessed with a 2025 Buick Envista and we only saw two of these vehicles since we got ours

Great staff from sales to finance

Very good 👍

Done in a timely manner

Experience was professional and prompt. A courtesy phone call to inform that the car was ready to picked up.

Honored my appointment. I was out in less than an hour. Fair pricing and honest about my brake inspection.

Steven Bryant was great

Professional, courtesy and personality was great

Had a misunderstanding with my Ally Service contract and your service department. Keokei Nutter & Craig Azar took care of the issue and provided excellent service and follow up. BART in service was also very helpful. I am once again impressed with the Jerry Lane experience. Thanks, Barry Keller

I first wanna say the people there is great. I purchased my new car the end of May 2024. I brought the car in cause I noticed mildew under the floor Matt. I noticed it a lil over a month before, could have been there longer cause I didn’t move the floor Mat, I just noticed some white looking substance high behind the gas pedal. Saw it said to myself, what is that mildew? Thought maybe a lil water leak somehow, but I’ll check it out a lil further. Put extra floor mat down over original mats that comes with the car. Never moved original mats. Over a month or so later I went to car wash to vacuum and clean car. When I noticed the mildew again, I said let me pull original mat up to see if mildew is under it as well. Pull the mat up and there was mildew from the top of the floor to the bottom of the floor where you sit your feet. I called the dealership because whatever it is, it shouldn’t be leaking for one but to have that much mildew was something serious. I touched to carpet floor and some was fresh wet and some was hard dry. Which tell me, this can’t be water, but I don’t know what it is. This is a new car and needs attention. Made appointment and brought car in on Memorial Day 2025 to get checked out. That evening they called and said a crack in the hvac housing and they gonna need to keep it for 3-5 days. I was given a rental. 3-5 days turned into 9 full work days. After picking my car up I asked actually what housing was cracked and what was the substance leaking. I was told Freon. They had to change the carpet as well due to the leak and the mildew. For how long this leak took place, was it leaking from the time I bought the car, I don’t know. I do know I saw the mildew above the gas pedal for a few months already. How long have I been driving this new car that should not have anything wrong with it, especially something as dangerous as a Freon leak inside the car. As I thought about it being a Freon leak, I said wait that is dangerous to be around and especially inhale. I’m in a close up car for months,. I looked up the dangers and symptoms and omg. I have been inhaling this for months that I know for sure and maybe more. Which now I know why I had to go the the ER a month ago for my throat, confusion as to why my throat had me gagging and throwing up, cause I thought something was in it, but it was swollen etc. For months I’ve been waking up it the middle of the night gasping for air many times, which is how I went to the ER about throat. As I tried to drive later that day. I had to pull over several times to gag and came back home cause I didn’t know what was going on. Next day was the ER day cause my throat had a lump in it, I didn’t know what was going on. Persistent coughs through some nights and the gasping for air nights. Went to ENT about the throat also cause it was still bothering me with this lump. I told doctor about the throat and gasping for air. He mentioned something about acid reflux, but no never had it. Never been to a ENT ever or an ER in I know more than 20 years. During this time a before I had a bad case of diarrhea. As I okay the last few months back in my head, I remember more unusual things going on. My contacts needed changing more often, my ears eye and nose are itchy with a lil burn sensation. Headaches, never get headaches, but I was getting headaches to where I need medicine to help it go away. Short of breath sometimes. Wondered why I was short of breath and I was doing anything. All these things been happening to me that I know for sure, for the pass few months and still dealing with some of these issues. I could go on, but you get the picture. I called yesterday as to why they only changed a part of the housing and not all of it for future car possible issues, especially another Freon leak. My anxiety is through the roof , because this is a serious problem and my health and life is on the line. I don’t know how this affected my health especially down the line. I’ve been inhaling this for months, maybe longer and maybe since I bought the car. I keep a new car so I don’t have to deal with issues. I asked if this has happened to other cars and he said yes a few, but not to the extreme like mine of having to replace the carpet as well. My concern is my health and what damage has it cause and will there be future damage from this Freon leak on a new car. Not an old car from wear and tear.

I didn’t know I needed an appointment. But they still waited on me. I appreciate that.

Amazing! Keiokee Nutter and Brittney Quiet have been exceptional and we will return in the future for more vehicles. The entire experience Keiokee went behind my expectations with keeping our conversations upbeat positive and energetic and going the extra mile to help us make a decision and not feel pressured or rushed. Thank you for your professionalism and incredible attitude.

I would never purchase a used car from this dealership. I have been driving my car for about a year now maybe longer. My car started making some noise near the rear tire only one side. Me not knowing anything about cars continued to drive it thinking it may have been the struts. I’m like I’ll take care of it when I can. Needless to mention when I got the car my brother kept telling me to bring the car back bc something is wrong near the back tire like the car had a wreck, and something is off it don’t look right by they rear tire area on the driver side. I continued to keep the vehicle just happy to have reliable transportation. Come to find out the noise was from the rear suspension cradle being damaged technically off the car.cradle So, took the car to dealership thinking my warranty would pay for it nope. But during the process the guy is question me asking what was wrong with the car I tell him. The guy is making it seem like my warranty wouldn’t pay for it if it’s my fault but he see no damage to the vehicle where I hit anything. Then he continues to tell me well we won’t be able to get to it today. Needless to say Jerry Lane had me lease already damaged. They wanted to charge me 1000 for the part and 2000 for parts and labor that’s just estimates for something they already knew was damaged bc they sold it to me that way. Told them don’t worry I’m coming get my car. Took it to a shop the guy pulled the wheel off he said this car been wrecked before. I told him I haven't been in a wreck in it but it may have happened before I got it. I was puzzled when he asked me that bc I just left the dealership and when the guy called about the part he didn’t ask me that. They told me that they have the best mechanics like why that wasn’t detected like you see no damage to where I wrecked the vehicle. I know why bc the dealership don’t want to admit to it so they made it seem like the part was worn out. When I took it to the shop the guy said it was due to force that’s how he know it was wrecked before, and he never see it like that before.that’s when I start investigating they got the car from a auction where the car was dented in near the rear it was wrecked. The same side I’m having to replace the rear suspension cradle. In the car description it states that the rear suspension cradle need to be fixed. They sold me the car knowing this issue all they did was fix the body. Just a warning for everyone to be careful of what you purchase bc I also don’t believe it was the vehicle I test drove. It was the same make a model but different the equinox I drove had black seats with gold trimming. Needless to say the place is all over the place just a weird vibe the entire time. Three representatives and Aubrey was nice , but it’s a weird vibe may have been just me though. I thought this being the first car I have lease it has been a poor experience and I will not be doing it again. I should have just went to a car lot and got a used car as I always did , but I thought the dealership would be more professional and the car would be perfect, but it has been bitter sweet and I won’t be doing it again Orless it’s a vehicle never been used..On top of it all I had to pay 180 for the to inspect and they already knew what was wrong with it bc they sold it to me that way lol

Had oil change, tire rotation & engine air filter change. I also pointed out as issue where it appeared something may be leaking onto my passenger seat floorboard (showed technician picture / large stain on carpeting). Asked them to check it out as I didn’t want anything to get worse if it was the AC leaking. I dropped off my vehicle & was able to leave it all day as I had arranged transportation to & from work.

Very courteous, no pressure, professional approach.

Sherrard Davidson took excellent care of us. He was very knowledgeable, patient & polite. His professional made all the difference for a pleasant buying experience.

Had an appointment and arrived at 1 pm 6/18/25 and waited 2 1/2 hrs. for an oil change, tire rotation and to find a tire leak. Car sat for 1 hr. before it was taken to be serviced. Poor service. My time is valuable too!

Great

Very helpful.. respectful just all around kind

Everything was great—faster than expected

check in was fast, service writer was pleasant and knowledgeable

Great selection, easy and fast.

All went smooth!

Purchased a 2025 at4 Sherrad Davidson helped me out and was awesome the entire time making sure everyone was happy at the end of the deal.

Zack was a very friendly young man & a good knowledge of his job

Excellent service from the moment i stepped in The building the sales person to the finance manager i felt very good about the service and the Professional way things were done

In for oil change/tire rotation. All was on schedule and intake very efficient. Less than 1hr later, all was completed.

Great service. Friendly and professional.

The service advisor wouldn’t let me leave with my truck until they fix my fuel filter because they say it might have my truck running 4 miles an hour and also told me what I rather spend under the $200 or thousand of dollars after the fuel filter, stop up and call damage to my vehicle and I wanna thank my Service revival for that and she took my car in the bank and got the oil changed and the fuel filter changed within 35 to 45 minutes

When I arrived at the dealership, I was greeted by multiple sales representatives. I met the store manager, Mr Craig Azar, and Ms Keoki first because the person who referred me to Gerry Lane advised I request to speak to them. Both were extremely friendly and helpful. Mr Jason Leigh was the salesman assisting me through my experience. He is an excellent salesman who is very knowledgeable and personable. I really enjoyed working with Jason.

Truck was purchased long distance via phone calls. The service was great. I can imagine the service in person would be awesome.

To share my ongoing experience with the front-bumper alignment issue on my truck and the challenges I’ve faced with getting it properly repaired. When I purchased the new truck a couple days , I noticed that the front bumper was misaligned. I contacted the dealership and scheduled an appointment. On the day of the appointment, the truck was there at 7:00 a.m. After waiting most of the day, I was informed at 1:30 p.m. that the repair couldn’t be completed that day because they would need the vehicle for the entire day. I then scheduled a second appointment and dropped the truck off the night before to ensure they had it for as long as necessary. I received a call around 11:00 a.m. stating the work was done. When I arrived to pick it up, I saw that the originally misaligned part had been addressed, but other parts of the front end were still not properly aligned. Some components appeared to have been screwed in improperly, and plastic trim pieces were not clipped back into place. I immediately brought this to the attention of the service writer, who took the truck back into the service area. After about 30 minutes, he returned the vehicle to me and it looked to be in better shape. Unfortunately, just five days later, the plastic trim has started to pop back out again, indicating that the repair was either not done correctly or was only a temporary fix. I will now need to return the vehicle to the shop once more.

Courteous and professional.

Reggie the online lady is a real asset to your group. Tray was knowledgeable and very proficient. Eric the finance guy was exceptional.. Downside was that we finalized the deal at 11:00 and it took four hours to drive away even after I asked that they not clean it due to rain outside.

The sales person was extremely knowledgeable about the vehicle she was showing us. She was very polite and had great manners. She had patience with all our questions, when we picked up our vehicle.

Fast friendly and not a lot of back and forth.

Because the people I dealt with were super nice and helpful can’t say enough about Mr. Ken gutherie and Mr. Stephen Bryant for all the help and guidance they did for me

The entire process was smooth and quick. Neek was an amazing salesperson and Trench was also awesome. Misty was also very attentive throughout the process and the financial manager was incredibly nice. They all went above and beyond. I am going to be singing Gerry Lane GMC praises for many years to come!

I scheduled an appointment to have rear view camera replaced. Was in and out in under 3 hours

Great people and service

Great

Great job on my truck. Service person was very knowledgeable and helpful.

They were excellent from start to finish very helpful and knowledgeable

1. Customer Service was great. Friendly and inviting people, however................ 2, A major GMC dealer and service provider could not remove my aftermarket tires, I was told "They're not GMC tires and we don't have the tool to remove them for the tire rotation". I found this odd because the GMC dealership I purchased the truck at rotated the tires before I bought it. 3. The oil special was $69.95 that includes the oil change and tire rotation. Yet, because your service team didn't have the correct tools, I had to pay the $80 price, while still stating on my paperwork the rotation was done. 4. After leaving, I took my truck to Royal GMC and they were able to remove my tires and do a full tire rotation at the price of $40. 5. What was suppose to be a $69.95 oil change and rotate experience, turned into a $120 ($80 at Gerry Lane GMC + $40 at Royal GMC) because your service dept didn't have one tool. Conclusion: This was my first time at your dealership. While the customer service was exceptional, other than the one sly remark, at the end of the day customers have to TRUST their service provider. I am canceling my appointment for this Friday because if your service dept can't do the above simple task then I do not want them doing major mechanical repairs.

The headlight assembly needed to be replaced on my 2 month old truck with around 4000 miles on it. I came to the dealership to diagnose the problem, your service department ordered the necessary parts then i made an appointment to get the part replaced. During my initial visit to the service department, I was told that they could have my truck in and out of the shop in one day. Upon arriving to the dealership for my scheduled appointment an employee of the dealership told me they did not think they would be able to get it done in a day because of the aftermarket grill on my truck, the grill was put on before i took ownership of the truck, and was on there for my initial consultation and the follow up discussion to schedule the repair work. At no time prior to the day the work was performed was i told that there would be a $500.00 charge to remove the grill to perform the warranty work to replace the headlight assembly, it only cost $300 to install the grill. The employee from the service department told me that it took the technician 1.5 hours to remove it and 1.5 hours to put it back on. This is BS, there are 6 bolts that need to be removed to get the grill out of the way, i have removed the same style grill on previous vehicles, it is a 10-15 minute job. The fact that i had to pay several hundred dollars to get a part changed that is clearly a factory defect is ridiculous. I bought three vehicles from GerryLane in the past three years, needless to say i will not by any more vehicles from GerryLane GMC. I do want to say that the sales team and staff were a pleasure to deal with for every vehicle i purchased, but the service department will force me to do business else where. I realize that losing one customer will not matter to a large dealership such as Gerry Lane, i just figured i would let you know anyway. The $1000.00 i saved on the vehicle compared to the smaller dealership is not worth it, it appears all you are worried about is making the sale and not keeping repeat business. feel free to contact me if you which to discuss 225-718-1172

Nate & Sherrard made the experience amazing. They were both very knowledgeable about the car and made the process easy and more enjoyable.

Always a great experience! 7th vehicle purchased from this location. Sherrard and Mr. Jimmy Always go above and beyond!

Took over 2 hours for oil change and tire rotation with an appointment. Before getting my truck returned, someone ran into a muddy water hole, and left the side of my truck dirty.

This vehicle I just purchased from Gerry lane is my 4th vehicle I’ve gotten from them the best experience when it comes to buying our salesman Mr Tony was the best Tiny keep rocking 5 stars

It was gresat.

Bart Ackerman did a great job communicating with me and setting expectations on when my vehicle would be ready.

The man that helped us, Mike Smith was very nice. The finance lady was also very nice and helpful...I can't remember her name ... sorry....she went above and beyond to help us with some minor issues that we had.

I was able to see a great price on your website and interact with the team without the usual song and dance. It was a different experience than other dealerships and everybody from the sales person, to the management, to the finance department we’re all excellent and welcoming.

Tony Russ Is a excellent Salesman.

Quick & easy

Sherrard Was excellent to deal with. He was very knowledgeable and patient with us. He explained everything and made sure that we understood how everything worked. I would recommend him to anyone looking for a new car. We would definitely deal with him again. I had had a bad experience with Gerry Lane approx. 25 years ago and had shopped other dealers since. My son convinced me to return, and I'm glad that we did. Everyone there could not have been more helpful and friendly. Sales manager, finance manager and all sales people were great to deal with. They made sure that we understood everything, both about the car and sales procedure.

Great serviceman

Sherrard, Keioike and Ken were all a pleasure to work with from ordering the perfect car all the way to delivery.

Sherrard was great and easy to work with. He understood what I was looking for and was able to find the right vehicle and earned my business without much haggling.

Ben was one of the best service advisors I’ve had! I highly recommend him and will be using him for every single service from here on out! 10 out of 10 would recommend!!!!!

Great service, reasonable pricing, friendly & accommodating staff.

My sales lady Chris Constance was awesome and she was so helpful. She made me feel so comfortable and confident about what vehicle I wanted. She was someone who i used to get my previous vehicle. She's just a great person and a wonderful sales person. I love her. Thanks Chris!!!

Ms. Chris was very professional and kind! She was referred to me by one of her coworkers who spoke very highly of her! She did not disappoint! Ms. Chris was with me from start to finish! I would recommend anyone to her! The next time you are in the market for a vehicle, see Ms. Chris at Gerry Lane in Baton Rouge! She was truly a blessing to me! She explained all the features and set up everything for me! Good job Ms. Chris and thanks again for being so patience and understanding! RGWilson

Love my experience with Gerry Lane, they always get me in and out timely!

Great as always

There was very helpful

Customer serviceman was polite, knowledgeable and professional and prompt in resolving my concerns.

It was a computer update for fuel management. Had an appointment. Shouldn’t have taken 2 hours.

As soon as I walked in the door of the dealership I was greeted with a friendly and smiling salesman. He asked how he could help me, and I told him I was there to see Sherrard Davidson. He called him on the phone and informed him he had someone to see him. Mr. Davidson came and greeted me and away we go to get started on the process of picking up my new Yukon. Mr. Davidson took me to meet Jennifer Derbes who was very friendly and professional. She walked me thru the process of all the paperwork and all the signing. She explained all the warranty's I had purchased for my new vehicle. Mr. Davidson then took me to my dream car and help me set up all the programs needed to get started. He went over how to operate everything and how to use all the programs associated with my vehicle. Mr. Davidson was AWESOME!!!!!! I cannot say how enough about this dealership on how professional and friendly everyone was and how they treat their customers. If you want a new dream car, please go see Sherrard Davidson because he can make your dreams come true as he did mine. Thank you to everyone at Gerry Lane GMC Jo Ann Byrd Weaver

For 20 years service has been great. Very courteous and respectful to everyone.

I have had to take a car I had less than 30 days back twice each time I get my brand new vehicle back it’s nasty hand prints and grease all over and this most recent time put a nick in paint job

Zach and Joseph were easy to work with and helpful

The salesman sherrad was great, he listened to what we were looking for, asked questions and was professional.

Love the salesman and managers at Gerry lane gmc Buick

Best dealership in Baton Rouge

Brittney helped me turn a bad situation into a great one. Thank goodness. I love my Gerry Lane GMC people!

Extremely nice

Surprisingly very fast and done right

the AC is still making noises. The left front tire is still popping when i turn and the transmission still has issues shifting at certain RPMs

Very welcoming

Could have been faster. It doesn’t take two hours to change oil and rotate tires.

Great experience…

They all were very friendly and helpful to get the deal I wanted.

Good job on my truck

Aubrey was my servicer, he was amazing! Shoutout to him, give him a raise lol

Easy scheduling and check-in. Jay went over all our requested service request to make sure we were on the same page. Jay called when my car was ready for pickup well before expected. Thanks for another great scheduled maintenance checkup.

The dealership was clean and staff was freindly . It did take a 1 1/2 hours to get just a oil and oil filter change even with an appointment. I did not expect a 10 minute Jiffy lube , however only reserved one hour for the task making me late for work. This was my first oil change .

It was great

Everyone was very friendly and knowledgeable

Welcoming and completed work quickly!

After 2 and 1/2 days of not hearing from the service department, I called and spoke to a manager who told me someone from service would call me that day and no one did. I called again the next day, spoke to the same manager…then someone called me back to let me know what was going on with my car. I brought it in with only 700 miles on it because the check engine light came on….less than 1 month old.

Zachary Smith did a great job answering any questions and showing me what was available. He was very professional and did not pressure me to make a decision. I would recommend him to my friends and family.

My sales experiences was great with Gerry Lane GMC

Outstanding

Great service

Salesman Michael was very polite, helpful and knowledgeable of vehicles. Original vehicle purchased had a check engine light so the vehicle was left at the dealership to determine issues. After a look, Sales Mgr offered same deal on another new vehicle once finding out it would take some time to repair. This was an exceptional way to handle this situation. Very happy with experience.

My service person always take care of me

Over all great experience

My vehicle was not served on 8/15/25. My vehicle was served in July.

Mr Dustin and Jimmy gave great customer service also Mrs Jennifer great service. When we walk in great hospitality

I had a tire rotation done not very satisfied I feel they could have at least checked the pressure in my tires every tire had a different pressure none of them to factory specification

I was greeted properly, felt welcomed, the atmosphere was calm, clean and my wait time wasn't long.

The salesmen Mr Dunn and Mr Davidson were extremely helpful and knowledgeable of the product that they were selling. Would recommend them to anyone that is in the market for a new vehicle.

My name is Deena Baranco andI am writing to formally express my deep concerns and dissatisfaction with the recent service experiences I’ve had at your dealership. In July, I brought in my vehicle due to the check engine light being on. I was informed that the issue was a faulty mass air flow sensor, and that the part needed to be ordered. At that time, I also explained that I was hearing a knocking sound from the vehicle. A few days later, I was notified that the part and to be ordered. A few days later I was notified the repair had been completed and my vehicle was ready for pickup. After retrieving my vehicle, I asked a service representative if there was any paperwork I needed or that I should receive for the repair. I was told there was none, which I found unusual but did not question further at the time. I also noticed immediately that the knocking sound was still present. I called and explained that the noise could still be heard both inside and outside the vehicle. I was asked to bring it back in, which I did. I received a call shortly after stating that no sound could be heard and was told to pick it up. Upon arrival, I spoke with Bart, who stated again that no sound was detected. I requested that he accompany me on a drive around the dealership, during which we both heard the sound. He told me the noise was a normal sound from the engine fan. I left the dealership feeling unsatisfied, as the sound continued and became increasingly louder over time. Out of concern, I took my vehicle to another licensed mechanic and paid for a full diagnostic. I was informed that the issue was with the compressor. I contacted the dealership to relay this information and dropped my vehicle off again. When I arrived at the service area, I explained the issue to an employee who said he would return shortly. After waiting in my vehicle approximately 20 minutes with no follow-up, I went inside to inform someone that I needed to leave and that my keys were in the vehicle. Later that day, I received a call stating that once again, no noise was heard, but they would write it up as the A/C not blowing cool—despite the fact that it had been working fine when I dropped it off. I was then told that after further inspection, a team member checked under the hood and noticed the compressor was “starting to melt.” I find it extremely concerning that this was not detected during the initial visit. I was called the next day and informed that the compressor was on backorder and I could take my vehicle home until it arrived. I was also told that the A/C was no longer blowing cool—again, something that was not an issue when I dropped off the car. On Tuesday, August 19th, I was notified that my vehicle was ready, and I picked it up the following day. I then left town, so the vehicle remained parked until Saturday. Upon returning and driving the vehicle, I noticed new issues: when coming to a complete stop, the car required me to press the gas pedal all the way down before excelerating, and when it did there is some hesitation and jerking. Additionally, the auto stop feature no longer works. The vehicle no longer shuts off when at a stop. These problems were not present before the most recent repair. Unfortunately, this is not the first time I have had concerns about the honesty and integrity of your service department. During a previous visit for an oil change, I was brought a cabin air filter and told it had been removed from my vehicle and needed replacement. However, I had personally replaced that filter shortly before the appointment and knew it was not from my car. As a customer, and particularly as a woman, I feel that I have been misled and taken advantage of. Each visit seems to result in a new issue, and I can no longer trust that repairs are being handled honestly or competently. I am also concerned that issues are being created to bill the warranty provider. As a result, I will no longer be bringing my vehicle to your dealership for any service—routine or otherwise. I would rather pay out of pocket to have work done elsewhere with the confidence that it will be handled properly and ethically.

Could not have been a better experience. Was treated like family and the entire Gerry Lane team was friendly and not stuffy. They went above and beyond at every step of the process and worked together well as a team to provide an incredible customer experience. I will refer them to everyone I know.

It's so long just call me or ask Ms. Keioike Lutcher. After talking to 5 different people she took care of the situation. Things shouldn't be that way.

After checking the cabin air filter one time they left the glove box on the floor and they did not put a lug nut back on and I didn’t notice it until two days later.

Very efficient, was there only 40 minutes for an oil change, from start to finish excellent job

Stephen was great to work with. Easy process from start to finish. Couldn’t ask for a better salesperson.

They did a good job

Wonderful

Great service fun and laughter

I brought my dad car shopping with me, because I figured I would be taken advantage of without a male presence. The salesmen all started off talking to him, asked him questions about the car I was there to buy, and attempted to do the whole sale with him. I was talked into buying all the extras but was unable to leave the lot with any of the extras - the extra coating I bought, the inspection sticker, or the complimentary carwash - because the service department was closed. I gave it a five star, though, because I left with affordable monthly payments.

Traded in a vehicle on a new truck. Sales staff was great to work with.

Service was fast and he updated me throughout the process.

Sherrard was an awesome salesmen. He was knowledgeable of the vehicle and helped me out throughout the whole process of purchasing my vehicle. Every time I needed his assistance, he was easy to reach and he got back with me swiftly. I will definitely recommend him to others.

Mr. Stephen was awesome salesman everything was explained from beginning to end.

I was please with all the staff I worked with in deciding on which vehicle that would best meet my needs and I am very happy with the GM Terrain that I bought.

Great Experience.

It was fast service the air really blows like weather

Great customer greeting and service from start to finish.

After having my oil changed on September 2, 2025, I was checking the coolant level in my truck on September 7, 2025 and noticed that the oil cap had not been put back on.

It was excellent

Fast, friendly and very accommodating.

Treated very well.

Prompt service. Well informed regarding maintenance. Professional and friendly advisor

It was a wonderful experience! Brittany and Keioike were such a big help and made my car buying experience as seamless as it could possibly be!

Great experience! Everyone was nice and professional. I definitely recommend Gerry Lane GMC.

The sales rep was great. Her knowledge and patience with a mature senior was beyond measure. All of the employees i came in contact with were friendly and helpful. I love the Gerry Lane dealership.

They were fast efficient listened. Well we’re very transparent. There was no hidden fees no gimmicks no falls promises. Their professional honest and caring from the very beginning.

My sales person Ms. Nique was awesome and very patient with me. She explained everything to me very thoroughly and answered all of my concerns. Even after the purchase, she checked in with me to how things were going.

Non aggressive, polite and helpful staff.

Everyone was very nice, and pleasant

Kendrick Thomas and the delivery salesman Charon, I may be spelling and speaking his name wrong, were such professionals. Charon was so knowledgeable about the vehicle and walked me through the features and operations of the vehicle. He was very patient. I would recommend them both to anyone who is looking to buy a vehicle

Everything great very satisfied

Left cap off tire that was replaced due to road damage

Well, Jason Leigh was the salesman and he was excellent! He went above and beyond to make sure I was satisfied with everything. But, I wasn't to pleased with Quinton in the finance department. He automatically added the contracts before asking me if I wanted them. It's like you're being taken advantage of, which I don't appreciate at all. The customer should be present with the finance rep., and asked whether they would like to purchase the contracts before hand, other than assuming. He acted like 8.99 was the best rate offered until I called my salesperson (Jason) and told him I wasn't satisfied. My family always purchase from Gerry Lane Buick and never had a bad experience. I wish there was more people like Jason Leigh!

Ty is a great salesperson, very knowledgeable and professional!

They told me one and it was another

I had a problem with my purchased vehicle but staff made sure I was taken care of with my second option of purchase. Thanks

Upon receiving my vehicle back it had grease on the drivers door armrest and steering wheel. It also had grease smeared on passenger side front fender where someone was leaning against it. When the car was dropped off it had just been detailed the day before and was spotless. I had to spend 45 minutes of my time when I got home to clean it. The poor attention to detail was not impressive with my 90k vehicle.

I had some batteries changed under my warranty

Everyone was very helpful and friendly.

My appointment, i made online, did not show up as being made, but the service tech, Aubrey Mitchell was able to work me in. I am in 7 out in a good and timely manner..

Mr Ronald Campbell was very good getting what I wanted and all the question I or my wife ask of him couldn’t asked anymore but the only thing we were not happy about was the guy help us in the loan Department he didn’t take his time by with us at time I almost walk out without signing

All of the employees were very helpful although I feel that my wait was longer than it should have been considering an oil change is appointment only.

My scheduled appointment was 10 AM on 09/24/25. I arrived at 09:20 and a gentleman check me in with the understanding that i was going to wait. Two hours later (noon) when checking on the delay; was told that their was a back up. I had not received any communication at that point. When given my keys i was told that my vehicle was out front. I could not find it, even when pressing the emergency horn. After inquiry, someone took my keys and went in the back of the shop to retrieve the vehicle. But, the service I requested was performed and I did make my 1 PM appointment. Thank you. Ray A Bias

Great service

Kind, timely, considerate, professional

Stop being sarcastic and unpolite to your pain, loyal customers

Truck sat there for a week for a oil change Your service department keep telling me they where going to call me back every day multiple times a day finally showed To the dealer ship to find out they lost the service ticket and locked the keys in my truck had to make a second trip to bring the spare key really disappointed in your service and don’t plan on buying again from yall

Very easy and helpful

Excellent and fast

Really nice and professional people that i did business with at Gerry Lane GMC and they didn’t try to add on a bunch of extra charges that other dealerships have tried to do to me in the past

The on-duty manager, foreman, and service advisor were invaluable in fitting my truck in for service. I appreciate the professionalism and understanding of the GMC Service team members!

I was treated great. Stephan Bryant took good care of us. Very kind and knowledgeable about my vehicle.

At this point I must give the grade of incomplete. You guys still have my vehicle and I have had no contact since I took it in for service on 10/6/2025. I will give a grade when the service is complete. Well, I tried to submit without giving a grade but it would not all me to do that. Since that is the case I was forced to give a grade, which could only be poor since the service is incomplete.

The salesman was great they really try to get what you want.

I brought my 2026 Buick Encore in because the start/stop feature was not working properly. I took my vehicle in on a Wednesday morning and went to see if they had looked at it around 5:30 p.m. and no one had even made a ticket for it and they had a time trying to even locate my vehicle. I had to leave the vehicle over night. Thursday they still had not made a ticket. I had to act up a little and final go a kind young lady to help me and she gave me a loaner vehicle and make sure everything was take care of. However, I did not get my vehicle back until Friday. I just expected more. I hope I don't have the same kind of problems when I go in for an oil change. It seemed very chaotic in the service department.

Got my issue handled same day. The professional and friendly representative was helpful and courteous. I appreciate the care they showed to my situation.

One of the easiest vehicle purchases to date. Salesman was knowledgeable, nice and not pushy. Manager was nice and we made a fair deal in short time. The ext warranties are too expensive but that’s another story.

Brought my 2022 GMC in for transmission issues was told it was a module and price was 422 and that it would be quickly repaired same day bc part was in stock called back the next day bc I didn’t receive a call only to find out the price I gt was only for parts and the labor would be an additional 500 I was not prepared to pay that price and I feel that price should have been honored bc that’s what I paid . Will never shop there again if you quote a price you honor it!

Gerry Lane GMC Buick Florida Blvd Baton Rouge performed excellent service on my 2025 Acadia Denali. The Management and Service Technical Department work together and are a Great Team. Thank You Gerry Lane! P. Wayne Pourciau

I really enjoyed the hassle free experience in purchasing this vehicle. The sales representatives Ms. Sullivan and Mr. Russ were excellent. They exhibited professionalism, courtesy and integrity in their work. This is my first GMC and the best purchase experience I’ve had in buying a vehicle.

The salesman Zach Smith was top notch. He saw to our every needs. He was courteous and helpful. He’s a credit to Gerry Lane Buick.

It was great

Enjoyed the help from the sales people, very helpful and knowledgeable.

Everyone was very helpful and made sure I was taken care of.

My vehicle was not serviced on the date in question so I’m not sure why I am receiving this survey. I would like to know why I am receiving this survey.

It was awesome experience.

I wasn't at your dealership yesterday. But you had my truck from June to September (80 days!!) for a transmission part repair.

Service department is going from bad to worst. Don’t answer the phone, don’t keep customer updated and taking for ever to get things done. Had vehicle there over 2 weeks and didn’t fix everything they should. Really upset with their service

So unorganized

As usual everything went smoothly, and the work was done in a timely manner and completed satisfactory. Aubrey and the service team were courteous and professional as always.

I was impressed with the team work involved making me feel so very important. It was impressed, Thank you so very much!!

Was decently quick and easy. I can tell that you’re short staffed in service reception area but still went well.

Great service and staff. Stephen, salesman checked on me

They got my truck dirty didn’t clean it and acted like oh well and still didn’t make it good

Frist visit for AC not cooling - the AC compressor was replaced and other AC work was performed (~$3,700). Second visit for AC not cooling and the high side shrader valve was replaced (additional $676.91). Third visit next week because the drivers side two air vent is blowing warm air and passenger side two vents is ice cold.

the service was great! my truck was ready earlier than expected. communication was great also, even though they were shorthanded.

great

Service is top notch.

Everyone was so willing to help. Stephen was awesome!

Great

It was my first oil change and tire service and it was the worst. I had an appointment for 8am didn’t get my keys back until 1pm for my oil NOT to be changed. It was the worst and all they say they were sorry but no supervisor could make sure my service was complete. The guy who brought my truck to be changed the oil but not sure if my fluids were topped off. I didn’t even receive a print out of service.

Traymone B. was an absolute pleasure to work with. We purchased two vehicles and it was a seamless experience.

excellent service

I had a issue with my 2023 sierra SLT 3 days earlier on 10/24/25 I brought it in to the service department explained to the service agent what happened the night before I stop for 45 minutes then got back in my truck and would not start like the battery had died so i jumped it off made it home on10/24/25 came into the service they tested my battery and told me the battery passed the test it was good so they scheduled me to come in on 10/27/25 @ 8:00 am I arrived there pulled inside the service lane service agent checked my truck in he tried to start it up the battery died again like three days earlier they jumped it off took it to the back to troubleshoot the issue it was late on 10/28/25 when I was told the battery was the problem I was very frustrated and upset for the time it took to diagnose the problem if that is true issues with the truck I had already started looking for another vehicle I don’t trust what I was told with no evidence to support the issue what’s killing the battery.

Good service

Went to the service center for first comp oil change and tire rotation. Oil did not appear to be changed and oil was over filled.

The whole entire staff was very nice polite. The sales person was great It was great experience there. I went there just looking browsing for a car and within an hour. I left with a brand new car super excited thanks you Jerry Lane.

Quick and professional service. what else would you want.

Super!

Good service

Fixed issue

Service was performed in a timely manner. Customer service representative(s) were friendly and professional as always! Thanks again, Gerry Lane service department.

ALways Excellent

Service completed in a timely manner! Team was very professional.

Outstanding

All services that I requested were taken care of and the service employee that I dealt with was very helpful and knowledgeable.

Great as alwt

Everyone was very kind, courteous and respectful. But when Ms. Tye got involved things really got moving. She and Ronald Campbell took excellent care of me.

Great experience every time !

My visit at the dealership was a unusually long couple days because of circumstances that was happening at the time my vehicle was in the service department being checked for unknown issues that I had got uncomfortable about, So I talked with my sales representative Brittney Quiet and i told her what was going on then asked her to show me what they had in stock on the ground in the color I was looking for but she said that pacific blue was not available in the 2026 sierra SLT so I settled for a black after talking to Mr. J.Gordon he worked with Brittney and sealed the deal thanks.

I recently purchased a vehicle and need to have a cosmetic cover replace by the antenna. Paul inspected the part and ordered a new one. Paul was detailed and efficient explaining what was happening. As soon as the part arrived Paul took care of replacing the piece himself. LLee

Had a long wait time, but the work was well done. To me, that’s what really mattered anyway.

My salesman told me to come in for my parking brake error and to get the ceramic coating I paid for when I bought the vehicle. He said they didn’t take appointments on mondays so show up early. I got there before 7, was told I needed an appointment and to wait in lobby. I waited until 12:30/1 to be told the did an update on my car and I would need to come back for the coating.

Overall it was good.

Great Experience, friendly staff and reasonably priced for my service received.

Love everything about the entire dealership. Professional staff, very friendly and eager to help. The service department was fast and very courteous I barely had enough time to drink a cup of coffee & I was ready to go. Thanks to all who made my experience wonderful especially Sherrard Davidson. Thank you so much for all each of you do. Jo Ann B. Weaver, Rambin Louisiana The body shop did an excellent job repairing my little scrape on my new Yukon as well. Thank you Ms Elizabeth for your kindness and professionalism towards me.

Fine

The service was fast and the techs solved the issue in a timely manner.

They diagnosed and checked what was going on with my truck. They went above and beyond with service. I appreciated that so much. Michael and Paul did an excellent job.

They was very helpful and very unique i love coming out there to buy a vehicle the sale person was very caring and helpful

My experience was very pleasant and my salesperson, Tyerah Sullivan was very attentive and listened very well as to my wishes about what I was looking for. Her communication with me was on point. I understand the plaque for sales person of the year. The sales manager Kendrick Thomas and finance manager Quentin Chapman has to be mentioned also. That was my team and they were all very accommodating and pleasant. Y’All DONE GOOD!!!!!!

Well, I had it towed one Friday afternoon. Called Monday and they couldn’t confirm that they had even received the vehicle. Told me to call the Chevy dealership. Finally called back and they had found it. Then it was another 3 days before I called back and offered to walk out there with their portable diagnostic pad to plug into the truck to read the code. Within 2 hours of this call, they had read the code, identified that it was a back ordered part and had me a car ready to rent at Hertz. At this point I’ve been without wheels for 6 days. After the 10 days of the complimentary rental car, I returned it. Called for an update. No ETA on the part. They called me a week later, still no ETA. Finally, mentioned it to my co-worker whose husband is a mechanic at a private shop and he offered to see what he could find out on the part. He calls to tell me that All-Star was sitting on 7 of them!! I call and tell Gerry Lane this info and miraculously, my car gets the part and is ready for pickup a month after it got there. What blows my mind is that they could have searched harder for the part, first of all. But, surely the amount they spent in rental car fees surpasses what was necessary for this $30 part! Next time, I will take it to a private mechanic.

Very Helpful and polite.

It went well the salesman was courteous and helpful

Everyone did great!

Just the best group of people working there, great customer service and a nice atmosphere. Thank you. We will be back!

Adrianne was fantastic!!!! She made sure my recall parts were there and every step was taken care of

Quick and efficient check in process and up to date status information throughout the service.

always great customer service

Sherrard always makes the purchase of a vehicle seamless! He's a gem and much appreciated!

My experience was amazing trying to get into a vehicle . I had a WONDERFUL PROCESS thanks to Ronald Campbell who’s helped and stuck with me and also remained patient .

KEIOIKE LUTCHER Was great to work with she made everything go smooth and fast and made sure I got my discounts

this visit was one of the most complete visits. a check list of all the areas looked at was available and very much appreciated.

There honestly isn't enough room to write everything down in this box. 1st of all, I don't think my vehicle was properly fixed earlier this year, which caused the issues this past month. Nothing got done until Brian stepped in, and that is very unfortunate. My vehicle was in the shop for more than 2 weeks. I lost valuable time and money that I can't get back. I understand things happen, parts are delayed, but there were no updates unless I called. In addition, the dealership wasn't able to properly diagnose the issue without contacting GM. At the end of the day, I didn't feel valued as a customer. I will have to think long and hard about whether I can trust Gerry Lane Buick to work on my vehicle. Brian was very helpful and seemed trustworthy, but so much damage was done. I don't know if I can trust this place again.

Mr. Paul’s communication was superb

It was Great!

The customer service scheduled my appointment within 2 hrs of the appointment time. I was greeted and work began on my vehicle quickly.

Professional and experienced staff

They are the most professional people to work with. Always prompt, and straight to the point. A true pleasure.

Courteous, prompt and efficient service

Gerry Lane’s team is vigilant, with the best customer service. Especially with people that are going through life’s challenges. They are patient with them as well. Thank you for your service team.

Good

Great service

Had my 7500 mile checkup & oil change. They were awesome and very quick to complete the check.

Very satisfied

Nate was a wonderful salesman from the time he called to schedule the appointment, right up until the time I was able to drive off the lot! Mr. Jimmy Gordon was ABSOLUTELY PHENOMENAL in making me feel heard, supported and comfortable throughout the entire financing process. Darryl was a major help with assisting and suggestions for the deal, as well. I ultimately was just IMPRESSED with this TEAM OF INDIVIDUALS!!

Last 2 Times have been really good.

I booked an appointment online and typed everything that I needed fixed along with an oil change. Set at the dealership for 3.5 hours for an oil change and tailgate recall. I asked online to fix my windshield wiper switch because it doesn't work and look at why my onstar doesn't work. After such a long wait I was told my truck was complete. I paid for my service and took off. After driving I noticed that the windshield wipers still didn't work and the onstar still didn't work. I called and they said that I would have to make an appointment for that work. The windshield wipers not working is very dangerous and I'm not very happy that I already had this scheduled and didn't get the work done

Super

Great experience. Everyone was friendly and extremely helpful.

Always quick and affordable

The work on my Yukon took a long time. I spent 7 hours in the "waiting room".

great service

Great!!

The service technician was very helpful. This is my first time owning a GMC and having it serviced. I had a very pleasant conversation with who I perceived to be a service manager in the Bay Area. The overall experience was good.

N/A

Kenneth was a great salesman. He made the car buying process smooth and enjoyable.

Aubrey was excellent and very professional

Buying and selling a car is not one of my favorite things to do, but this is the second car I have purchased from Gerry Lane and the service and experience is excellent. I live in New Orleans, but I make the drive for the improved service.

Extremely bad GM dealership. The service department is very incompetent and it appears that the management is too. Very unprofessional dealership that will never see any vehicle of mine ever again. I had an appointment to drop the vehicle off at 7:00 AM. The service bay doors were not opened until 7:15 AM while the service techs all sat around doing nothing. When I did get in, the service writer could not find any information about the appointment and had to manually enter my information. I hesitantly left the vehicle. I called several times and was told there were no service writers available to take my call, so I asked to speak to a manager and was also told no managers were available. I finally had to go to the dealership to get my vehicle and was told there would be a $150 diagnostic charge, which was never mentioned. Luckily I had my spare key fob and was able to get my vehicle away from there. When I did get into my vehicle, there was a half a cup of coffee sitting in the cup holder. And I would like to get my key fob back that they refused to return. Thank you Chris Artall

It was a pleasure doing business with the dealership. Everyone was very friendly and informative.

JT and the other salesman that help me was extremely helpful and polite a very good crew of guys !

i was treated fairly and professional. The salesman was very familiar with the inventory, he found one I like, so I purchased it

I had my tires rotated and they did not pressure my tires up to required pressure. I received a notice that 3 tires were low and expected them to be filled.

It was a great experience, from start to finish it was smooth.

Larry was great. He was patient with my million questions and made sure I was satisfied with my purchase.

Took almost a week to fix a flat tire. Dealership was very apologetic but it seems like a lot of cars needed servicing but a lack of workers.

Th AC is running now but it's still not blowing cold and the transmission is still jerking

We were greeted with a friendly smile before entering the door. The Salesman was so very nice and kind. He was knowledgeable and if I could give him a 10, I would. His name was Larry Dunn.

Timely, knowledgeable, helpful, great experience

Tyrerah was an absolute pleasure to work with. The price, the service, and the entire experience was wonderful! Also, I love my new 2026 Envista!

The wait was extremely long, My appt was at 9 I was at the dealership by 8:30 and did not leave until almost noon