548 Reviews Found
Business Response
Janice, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I scheduled an oil change brought my car super early because I had a funeral to attend. When I picked my car up and left I noticed the sticker on my windshield from my previous oil change was still there. Noone bothered to change that and I also had low tire pressure and my tires definitely needed to be rotated. NOONE said a word just gave me my keys and said have a good day. Service is definitely NOT like it use to be
Cheri S.
Zachary
Business Response
Cheri, we are disappointed to learn of your experience here at Gerry Lane Buick, but will take this opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Alonjah, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everything was great. I placed a reservation for an oil change and tire rotation online. I dropped off my car an hour early, received a call 2 hours later saying my service was complete. It was no wait picking it up.
Ashley H.
PORT ALLEN
Business Response
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Paul is always a pleasure to deal with and goes out of his way to help in any way he can.
James K.
WALKER
Business Response
James, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
When ever I bring my truck to the dealership, no one can give you answers and it shouldn't take 3 days to tell me wrong. The dealership didn't try and get me a loaner or a rental car I had to pay people to take me to my appointments. Respectful,
Yolanda Q.
BATON ROUGE
Business Response
Yolanda, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Khoa, we appreciate you taking the time to leave us this feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
I was very pleased. Thank you for the service.
Lely H.
BATON ROUGE
Business Response
Lely, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Ronnie, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Everyone was very helpful and professional.
Clonise S.
Port Allen
Business Response
Clonise, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Had to bring my Sierra Denali back so they could program another key since they lost one. Was told that owners manual and info was in vehicle glovebox. No owners manual or packet was in vehicle very dissatisfied with this.
Charles B.
Summit
Business Response
Charles, we truly appreciate your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Charlie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Terrible communication. I live in Lafayette therefore I could not drop off my vehicle. I set up an appointment for my vehicle to be serviced weeks in advance due to this factor. I was told by the service manager Clint it would be done. The vehicle was not done until the next afternoon. Also, once the vehicle was dropped off to me it had to be brought back to Baton Rouge because the truck shook like crazy.
Tyler S.
Maurice
Business Response
Tyler, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Business Response
Lionel, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
My 2021 GMC Sierra has leaked oil 3 times, which is very disturbing for a new vehicle. The recent check for this leak was diagnosed to be a loose oil filter, according to the technician. I'm definitely not recommending this dealership to anyone.
Thomas A.
SAINT FRANCISVILLE
Business Response
Thomas, thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Ronnie, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Cheryl, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Awesome Businesses Awesome Community Service Very compassionate & concerned about my needs
Erica M.
Baton Rouge
Business Response
Erica, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!