Customer Reviews

Torrey and Sherrard were awesome and very helpful. The manager that I talked to was not so much. He was rude to me when I asked questions and I felt like he was treating me like a stupid woman who wouldn’t understand things. If it was not for Torrey and Sherrard being so helpful I would have left.

I will not purchase a vehicle anywhere else. I love the great service and being treated like family.

Thanks to Keioike Nutter, our sales person, she made sure we received our car in a timely manner. It took 12 long days to come in, it was long because we were excited to see OUR CAR! It was “on the way” or “promised” to the dealership just hadn’t arrived yet. And she gave us a car to drive until it came in!! Thanks Keioike! My second time to buy a car from this awesome lady!!

Best purchasing and product explanition experience i have ever encountered. I would highly recommended Gerry Lane.

I have owned a Mystery Shopper business in Baton Rouge for over 25 years. I get paid to go into businesses and evaluate customer service. In doing so I NEVER give out 100% satisfaction scores! But I must tell you I was 100% satisfied with my car buying experience from start to finish. My sincere compliments go out to Tristan Reid, Ronnie Landry and Judah Vedros!

It was nice being able to drop off my car the day prior to my service date. That made it easier for me and I was able to get my car back earlier than I had anticipated. Thank you Gerry Lane Buick

So organized! Great service. And still getting phone calls from Trey to check on me & my car! That personal touch will keep us coming back!

Haliey is the BEST employee in the service department at Gerry Lane Buick in Baton Rouge, LA on Florida Blvd. She is very attentive, answers all questions and always goes above and beyond to achieve superior customer service! Really like Haliey and she one of the reasons I keep returning to Gerry Lane! Thanks so much Haliey for your time and dedication!!!

Even though the GM reservations app lacked certainty and accuracy, Gerry Lane got me through my oil change and tire rotation quickly and got me on my way.

Very friendly and fast

great service

I like the service. Close enough to Port Allen. The only negative is that this time I went on line and picked a day and an hour for my service. I received a confirmation, then I received a letter from a representative telling me the time slot was not available. Then he sent another saying he had an opening. Well what happened to my confirmed spot? The new appointment was earlier than I wanted. I was not happy about being confirmed then told the slot was not available. This never happened at All Star Toyota.

Always a rewarding experience!

had appointment for service work service rep (danny) was extremely courteous and helpful service work done in a temely manner comfortable waiting area

SERVICE WAS GOOD

Got there early for first oil change on my new Buick. Even though there was a long line ahead of me the staff worked quickly and my work was completed very efficiently with a minimum wait.

I do love the GMC truck that i have but it seems sometimes the Service dept. is slow with knowing what is warrinty or not. Overall i am satisified with GM/Gerry Lane. I will always go there first for all vehicles.

I scheduled my oil change and showed up on the wrong day. They worked me in timely for which I was grateful!

Great customer service! Our salesman made the process really easy and treated us very well. I will definitely recommend the team that worked with us to family and friends. Great job!

The lady technician was extremely helpful. Would definitely be a returning customer