Customer Reviews

Everything was great and the service Daniel and the manager was very great and I would come back

Very pleasant early in the day Organize and looked willing to do their job

Nothing wrong or to complain about… Good Job 👍🏿

I gave them a hard time. Gotta say ur service guys handeled it well and with respect

Got a simple oil change, had an appointment scheduled and it still took 3 hrs for work to be done. I will not be back for the free oil change again

my check engine light came on September 23, 2021 so I dropped the truck off at Gerry lane GMC on September 24, 2021 they did not look at the truck until October 4, 2021. the truck was ready for pickup on October 7, 2021 and was broke again on October 9, 2021. I had the truck towed to Gerry Lane on October 10, 2021 and somebody vandalized the truck on October 11, 2021. the truck is still in the shop today and I use this truck for my business so that mean for three weeks I have been home making no money to pay my bills. I guess when I miss a payment y'all will have no problem picking my truck up. this has been a horrible experience and I am getting further and further behind.

They treated us like family.

I CAME IN AND THEY REPAIRED MY VEHCILE IN A TIMELY MANNER. THEY EVEN FIXED A NICK I RECEIVED WHILE MY CAR WAS IN THE SHOP. NO QUESTIONS ASKED. THAT TOOK OFF A PILE OF STRESS NOT TO HAVE FUSS ABOUT ANYTHING.

Excellent work

No comment

My daughter brought her Terrain in for an oil change and tire rotation. Then couldn't find her wallet so the manager graciously told her to go home to look for it and call with payment when she found it. Thank you for treating my 22 yr old with respect.

Not exclusive to Gerry Lane service department but these dealerships tend to overbook and they do not tell you how long a vehicle will be there. My situation was a warranty service due to shuttering in the transmission of my 2018 GMC Sierra 1500, a well known problem throughout the GMC dealerships. I had three different dealerships tell me they flush the transmission and replace the lightweight oil with a heavier oil and then they let you drive it for 200 miles to see if this corrects the problem. That is routine and since the transmission specialist in the dealership is separate, or so it was conveyed that it was, it seems scheduling could easily be accomplished to within an hour. Obviously that's not how service departments work. Did they do a good job? Yes definitely! They were very cordial and even had a courtesy car to take you home and pick you up when your vehicle was ready if you wanted that. I realize no one is perfect and I am sure a planning and scheduling specialist would be additional overhead that dealerships don't want to bear.

Great service Nice people.

The vehicle drives great, looks awesome, and I am very happy. Plus the monthly payment is what I wanted. I understand the inventory situation, however, I feel like I was coerced into selecting a color for my vehicle that was not my preference. I believe my words were "anything but black" but I ended up going for the black truck. Anyway, from Stephen in Sales to Keyokie (misspelled, sorry) in Finance, I received professional service and friendly conversations throughout the process. One thing to note is that I first submitted a request on the website and I was contacted promptly and an appointment was set. One thing to note is that even after I signed my lease paperwork, I continued to receive emails from the internet salesperson so it seems as though there is a disconnect somewhere.

First time coming there everyone was very nice and helpful. The only problem I had was I notice there was some oil on the door handles and steering wheel other than that I really liked the place

People were extremely friendly, very pleasant experience.

Took longer than time i was quoted

My vehicle was brought in for service on 09/21/2021. I did not have an appointment, however, the service consultant advised me they were not currently scheduling appointments because they were backed up from being closed previously from Hurricane Ida. I was able to leave my car until they were able to service it. The service consultant did give me a call each day with a status until the mechanic was able to check my vehicle on Thursday, 09/23/2021. My issues were the warning message on my dashboard was "Battery Saver Active" and a loud rattling noise under the hood on passengers side. The service consultant called me that Thursday afternoon stating they did not find anything wrong and the Battery Saver Active did not come on. The mechanic will check again on Friday for the rattling noise. On Friday, 09/24/2021 morning the service consultant called again stating they found nothing wrong with my vehicle. However, I told him I know something was wrong with my vehicle. So he stated I could come in and drive the vehicle with the mechanic to identify the noise I was hearing. I had someone to drop me off, thinking the shuttle service was available. The mechanic and I drove my vehicle and he was able to hear the rattling noise. It was determined it was the alternator. I asked the service consultant about the shuttle service and his response was not what I expected.. I ended up calling someone to come pick me up. My question is, shuttle service only available to certain customers or is only available certain times of the day? This was on Friday morning in the A.M. My vehicle was service and completed on Monday. I was able to pick up my vehicle on Monday, 09/27/2021 that afternoon.

Had batteries replaced and it was a wonderful experience

I had an appointment scheduled for 9:30 on 9/30/21. I called to check on my vehicle the guy told me he would call me around 2. 2 came and gone still haven't heard from him. I called around 4 he was with a customer. So he called me back to tell me they haven't touched the vehicle. I'm like how is that so if I had an appointment? So my truck has to stay overnight. I call the next day around 2 to check they still haven't touched the truck even with me having an appointment scheduled for over a week ago. Now I'm agitated because I need my truck. The service guy tells me that there are ppl there he trying to get out. So wait even though I had an appointment they didn't you are going to take care of the people in front of you that didn't have an appt? That makes plenty sense right. So my truck has to stay another day. So I call Saturday 10/2 to check they still haven't touched it. I told them just change my oil and I'll be there to pick up my keys around noon. On Monday 10/4 I went traded in that truck because it's a hassle to get fixed at Gerry Lane I WILL NEVER buy another truck from them. I did like my truck but the service department SUCKS and it's like pulling teeth to get it fixed so I went traded it in just so I wouldn't have to deal with Gerry Lane.