913 Reviews Found
Confirmed Service Customer
Called Monday am and made appointment for next am with ac problems. My mechanic doesn���t do warranty work because of hassles but said it would be at least a day maybe two. Brought truck in and by 11 am they asked for the ok to change the evaporator (blowing hot air). Truck was ready by 3:30. Ryan was my service rep and the entire experience was most pleasant!
Kevin M.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Very pleasant experiance. The sales man went out of his way to help. The finace department explained all my options. Thank you!
Jeanne H.
PORT ALLEN
Business Response
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Danny Williams is always very courteous and helpful in the service department. Oil change and tire rotation took less than 1 hour. I am a very satisfied customer.
Walter R.
GREENWELL SPRINGS
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Our salesman Mr. Davidison once again did a great job. He understood our wants and what we would afford, also he explained everything about our old vehicle in comparison to our now new vehicle.
Keith G.
BATON ROUGE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Davidison here at Gerry Lane Buick! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Had appt. for 0800 for minor repair and oil change. Gerry Lane service kept vehicle overnight.
Jason P.
ROSEDALE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 926-7010 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Had to bring lease vehicle back in for same issue from a couple of months ago. Danny Williams, the service person I dealt with was very nice and helpful with attending to our needs in obtaining a loaner vehicle while work was completed.
Vanessa D.
BATON ROUGE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Danny here at Gerry Lane Buick! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
Service was fine.only problem was the wait time.was told it would take about 30 minutes but it was more like 2 hours or better
Clovis T.
SAINT FRANCISVILLE
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Hi, thank you so much for your high rating. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Gerry Lane Buick and we hope to see you again.
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Confirmed Service Customer
The service technician was a true professional. I was very happy with the service.
Troy T.
GREENWELL SPRINGS
Business Response
Hi there! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
I had two salesmen, ziggy (?) and John for my 2021 Yukon! They were great, every aspect was easy and exciting as this was my first brand new car. Not only them, the financial people, managers, other salesmen and people in the parts department were all SO polite and stopped to say hello and made us feel so welcome. The guy in the service department when I came to get my inspection sticker and detail was so helpful, unloaded and carried my car seat from my car for me to the waiting room without hesitation. I will definitely be back in the future!! Thank y���all!
Michael E.
SHREVEPORT
Business Response
Thank you for choosing Gerry Lane Buick as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gerry Lane Buick!
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Business Response
Hello, thank you so much for your feedback! We appreciate you taking the time to leave us this review, and hope that you have a great day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
They work very hard to sell a car and to make sure I was satisfied
Perry L.
CARENCRO
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Confirmed Service Customer
Fostered a caring and professional atmosphere
Trenita W.
LOCUS GROVE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
Got me and got me out to care of my problems quickly
Darren M.
DENHAM SPRINGS
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Service Customer
Customer service was impeccable. My Salesman listened to me and was able to get me the deal I wanted.
Fred S.
LOTTIE
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Service Customer
Ryan was very helpful and informative of the process.
Frances D.
BAKER
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!