935 Reviews Found
Confirmed Service Customer
Call and talked y to my service advisor about my battery so she said bring it in once I arrived she checked me in they found the problem and I got my oil changed at the same time while I waited .
Michael S.
ZACHARY
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Sales Customer
Went in to look and price and left with new Terrain. Ever one we work with was very nice and helpful.
Rudolph P.
BAKER
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Service Customer
Well I had an appointment 2:30 I arrived @ 2:22 for my first oil change & tire rotation. As I wait no one contacted about my vehicle until 4:15 to let me know what was taking so long. Very poor communication on there part what should have only taken 30min max they informed me after the fact they had to download an upgrade
Oswald D.
PORT ALLEN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 926-7010 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Your representative that handled my service was very professional and pleasant to work with. She did a great job!
Joey T.
LIVONIA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I came in on Friday evening 09/11/20 about 6pm, before garage doors closed for Saturday morning service. Drove the car into garage at #2 in line. Came back on Saturday morning 10am., only to learn my vehicle wasn't setup for service, no one knew about my vehicle, and my paperwork was found in the bottom of a pile inside a drawer. Totally disappointed. So, my purpose for early delivery was a major inconvenience. All of Friday night and half of Saturdays morning without a vehicle relying on service to be timely. This means service had to scramble and rush my vehicle through the process(hopefully correctly) to recover this fumble, while I paced anxiously in the waiting room for my vehicle. FIX THE COMMUNICATION STEPS.
Kenri A.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 926-7010 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
I wasn���t happy with the way things were handled per my request of what I wanted. We went back an forth but the problem was resolved.
Elaine S.
BATON ROUGE
Business Response
Hello, we are glad to hear we took such great care of you. If you have any questions or concerns you'd like to discus with us further, please do not hesitate to give us a call or stop by. Have a good day, and safe travels!
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Confirmed Service Customer
I have always been pleased with the services received at Gerry Lane Buick.
Weldon H.
BATON ROUGE
Business Response
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case. We look forward to seeing you again at your next visit!
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Business Response
Hello, thank you for taking the time to leave us a review. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Take care!
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Confirmed Service Customer
Gerry Lane is always quick, reliable, and friendly!
Cade L.
DENHAM SPRINGS
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
Shift to park error was showing up. Your team got the part in and fix the problem. I am a happy customer.
Sheri H.
NEW ROADS
Business Response
Hello, we're glad our service team could really help you out! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Fast service, comfortable waiting area. And everyone respectful of the Corona virus, masks and social distances
Ronald S.
WHITE CASTLE
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. Please feel free to reach out to us if you ever need anything else. Take care!
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Confirmed Service Customer
Service Dept goes above and beyond to expedite service to minimize my "wait" time
Kenneth O.
DONALDSONVILLE
Business Response
Hello, we appreciate the praise for our team! Please feel free to reach out to us if you ever need anything else. Safe travels!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Confirmed Sales Customer
Was a great experience working with Sherrod and Amarie
Damien G.
ZACHARY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Confirmed Sales Customer
Very knowledgeable salesman and quick sales service
Marc C.
PLAQUEMINE
Business Response
Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!
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Confirmed Service Customer
Great service, great personnel. Very accommodating!
H D.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Amber was terrific! She was knowledgeable, courteous, extremely helpful and made the whole experience go without a glitch.
John F.
METAIRIE
Business Response
Hi, congratulations on your new vehicle! We're pleased to know Amber was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
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Business Response
Hi, thanks for your feedback about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!