880 Reviews Found
Confirmed Sales Customer
I really enjoyed the friendliness from the sales staff. I didn���t felt pressured to but felt more informed on my options.
Elgin M.
CARVILLE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Gerry Lane Buick and we hope to see you again.
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Confirmed Service Customer
Made a last minute appointment with Danny to get my oil changed and tire rotation. He got me in and out in a reasonable time considering it was last minute.
Frederick W.
BATON ROUGE
Business Response
Hi, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
I ordered add ons. When I got my truck back it was scratched
Terrill N.
PRAIRIEVILLE
Business Response
Terrill, We tried to call you regarding your review. We would like to apologize that we left a small piece of tape on your vehicle that you thought was a scratch, the tape was used to assure that we put your decals on straight. I'd be happy to discuss this with you further, please feel free to reach out to me at your convenience. Tony Zito Customer Experience Manager Gerry Lane Buick GMC 225-926-7010
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Confirmed Sales Customer
Kendrick, KJ, and John are awesome���. From the phone calls and keeping track of me from Deridder���.. I can not say a bad thing about you all or them!
David S.
DERRIDER
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Disappointed in having a very limited number of incentives or rebates. Not sure I got a very good deal on the purchase. Good salesperson, friendly staff.
Harold W.
VENTRESS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
To have vehicle serviced is entirely too long. With the number of vehicles sold from this facility the maintenance of the vehicles shouldn���t be this long. Also I���m having issues with a 2021 GMC rear end bouncing and the maintenance department is saying nothing is wrong with the vehicle.
Thomas A.
SAINT FRANCISVILLE
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please contact us at (225) 341-4403 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Sales Customer
The sales staff were good. The detailing and inspection of paint, leaves something to be desired.
Paul M.
PRAIRIEVILLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
My experience was okay. I feel if we put things on the envelope when we drop off our vehicles, the service rep should address us about those things we write. My incident was that I added that I had a coupon through my GMC reward and I even put my reward number down. I was in a rush trying to get a ride to come get my vehicle when she said it was ready I totally forgot about the reward I was emailed and the service rep didn���t ask me about it nor did she put it on the invoice. To make a long story short I called today after I noticed it wasn���t on the invoice and she replied no I didn���t even look at the envelope and you should have printed it out. Wow really is all I have to say but if they suggest more work to your vehicle they remember to add that on our invoice. Also I have a issue with these 2 oil changes a year rule/policy. When I purchase my vehicle in 2017 unlimited oil changes was in my deal. These new rules/policies should be towards the newer models not the older ones.
Timothy D.
CLINTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I wish I didn���t have to wait so long but I know I���m not the only person who needs stuff done to their vehicle. The lady who took my car was super nice and the man who brought me my paper and keys was also very nice.
April C.
ZACHARY
Business Response
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I never have an issue with the service dept
Travis W.
LIVINGSTON
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Sales Customer
My salesperson was great very knowledgeable about the vehicles I was interested in and she worked it out so that I was able to purchase the car that I wanted very satisfied with the whole experience
Rashanna S.
BATON ROUGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The staff customer service skills are horrible. They do not value their customers nor their customers time. They do not call and advise the customers of the status of their vehicles nor do they honor appointment times. If it wasn���t for the relationship I have with my salesman, I would definitely stop purchasing vehicles from Gerry Lane.
Joseph A.
PORT ALLEN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
There were not any appointments remaining for the day; however, the service department worked me in. This dealership is tops in service.
Connie L.
BATON ROUGE
Business Response
Hi there, thank you so much for your positive comments about Gerry Lane Buick! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Becky helped me and made sure my back seat panel was installed correctly this time after a previous install was done incorrectly. Now it is install correctly and doing well.. Kudos to Becky.
Anastachisia J.
BATON ROUGE
Business Response
Hello, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Your service department personel are all very kind and professional, but especially Mr. Danny! You are always, greeted with a smile, a warm hello. He always makes me feel like I am the only customer on the books for that day, and you leave with the confidence that everything has been taken care of! Thank you Mr. Danny!
Kim H.
DENHAM SPRINGS
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!
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Confirmed Service Customer
Dropped off my truck for an oil change and tire rotation, received a call shortly to tell me it was ready early! they are awesome
Anthony C.
PORT ALLEN
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!