Customer Reviews

Had a front strut and power steering pump replaced. All is working well. Haley did a great job of keeping me informed of the work being done on my car. She is always friendly and great to work with! Thank you.

Great overall experience

Service person was very helpful, Matt who was suppose to help with loaner car, was rude and a jerk. Very poor customer skills. Left waiting almost 2 hours for Matt to help. While I was waiting he left to go get breakfast and then proceeded to eat his breakfast while I waited.

Service was great. Haley was accommodating and accurate.

I could have had a better experience! I believe the man who assisted me was named Danny. He was courteous knowledgeable and so very helpful. Thanks again for your kindness to this lady.

Quick in and out without an appointment. Staff friendly and very helpful, The building was very clean and staff dressed appropriately.

Take too long to mount and balance a tire. 4 to 5 hours

Had a 2 appt was out by 3. Great job

Very good

As we all have choices for many Service providers to service our vehicles. I continue to use Gerry Lane service for my Vehicle needs. The ease of scheduling an appointment, so I do not have to wait. Keeps me on Target with my daily schedule while feeling secure that my Vehicle is being serviced with precision and expertise. I cannot say enough about the Gerry Lane service team and the comfortable experience they represent. Haley was my service advisor on this visit. Haley kept me up to date on what needed to be done with my vehicle and the customer experience was of Pristine Performance. The customer experience is what keeps me coming back to Gerry Lane.

My oil change was done and everyone was very nice Thank you all.

Mrs KEIOIKE NUTTER was excellent. And very personal, and professional. She took time with with me and made sure I was please. Finnece guy was really helpful, when I didn't understand something he explained it before i signed. I was completely satisfied there .

Haley in service is great. She meets my needs and gets me in and out.

They made my purchase way to easy

Great Service and immediate assistance. Car purchase process was hassle free and smooth.

Everything was handled professionally and in a timely manner

I called the dealership to tell them my a/c was not cooling. They said their next appointment was the following week. I took that appointment (a Thursday morning at 9:00am) and dropped my car off Wednesday night so it would be there first thing Thursday. I did not hear from them by Thurs. afternoon, and so called. They said they had not gotten to even look at it. The same thing happened on Friday, did not even look at it. By late afternoon they said they had "looked up the code" and it was "not safe for me to drive", so it had to stay the entire weekend. Monday, I called and they said they "hoped to get to it that day." It was not until Monday mid-afternoon that they looked at it and replaced the part (which they had in stock) on the car. Needless to say, I was not happy that I had waited days to get an "appointment" and then after I left it with the dealership for that appointment ,my car was not even looked at for days. That is uncalled for to me. I do understand that one does not know what they will get into when they look at a car, but either appointments should be scheduled further apart to allow for such unexpected cases required extra time to work on, or you should get more mechanics so there are more available to work on the problems, whether they are big or small. You cannot ask someone to wait days for an "appointment" only to not even look at their car for days after the appointment, leaving them 5 days without a car, for a problem that probably took an hour to fix. This is not the first time this has happened to me, my last two "appointments" went the same way. We are planning to purchase a new car in the next few months and it will not be a Buick.

The manager Mr. Scott was very very good very professional very polite. The person that install the Tire he did not balance the air pressure, and he did not put on the Val cap.

Went there for my rewards points redemption. Ordered the part I wanted and in a few days went back to pick it up! No problem fast and Courteous service!

excellent on teaching the features of the truck.