Customer Reviews

Disappointing for brand new truck to have an issue with brakes leaving me without truck. Dealership provide a vehicle to get me through weekend, but following Monday was slow in looking into issue. In the end they resolved issue in 15mins after taking a look and truck ready Monday evening. Not much information shared on reason but aligned with service update they performed at 7500 mile oil change. All in all is what it is just expect more with such recent purchase of 60k.

I got a oil change and some how whoever changed the oil put a dent in my driver side door they took pictures and no one ever said anything about it and I have gotten my oil changed twice after that sad

As usual service was timely, professional and a pleasure to deal with!

Great Customer service

Danny our service rep was Outstanding. I loved dealing with him. Hes great!

I came in at about 2:00 pm. for a oil change was out about 300 something, I like that I can remember when I had to wait a lot longer, that mean a lot, thank a lot.

Hailey and Matt do a great job.

Professional service.

Always have great service!

From the first day on the lot, my experience with Gerry Lane was outstanding. Terrell and Todd were great in answering any questions I had, and also being patient with me while I walked through the process. I would definitely recommend these guys to anyone!

feels like doing business with Family

Have been buying vehicles from Gerry Lane for many years and always great prices and service

Great experience

The service on my vehicle was great as always but money was stolen out of my vehicle and I called and told them what happened and was told that I would get a phone call back from the service manager and to this date 3/13 I have not heard back from anyone. Sad pat is it was only quarters that I planed on washing my vehicle with when I left there I just wanted them to know they had a problem so they could check into it it especially with all the cameras they have . I would just have apppreciated a call back showing they cared.

Trey Brock and Sherrard Davidson were excellent from start to finish. They explained everything thoroughly, and made my car buying experience the best one that I have had yet!!

Very efficient service dept.

I found the dealership after searching for weeks on the web. I'd been looking for a used Rav4 to replace our current one. It is then that i noticed I could potentially get a new 2019 Buick Encore cheaper than a used vehicle with GM incentives. I was hesitant as I'm a lifelong Toyota "Ed. Demming" believer. I thought, what the heck. It's been 20+ years since I looked at a Buick, they must have stepped up their game by now. I then sent a request in for clarification on price. The internet manager, Tony Z. reached out to me immediately via phone after I submitted a request. I did not answer and he left a voice message which was not the typical aggressive frantic "you gotta buy now" sales call. I called him back and after a brief few moments, I could tell Tony was not pushing a sale. Which took me to the next level of the marketing funnel. He allowed me time to do research and compare and welcomed any questions. Even corresponding via text messaging. I exclaimed I had to review with my wife, which was a true statement, not a deferral to not buy. He said, take your time. Which again, was nice. When I reviewed with my wife, it was noted she wanted all the electronic safety features, which meant we changed our request from a base model to the top model. I relayed this information and Tony said we'll have them both for you to view. The next day, we drove to Baton Rouge where the sales agent Carlos was waiting on us. He was a young cat, but very professional and knowledgable. My wife drove one of the models. And we sat down to discuss price. Carlos printed and highlighted the variance in features for the two vehicles. After a fair deal was struck, we expected to be hassled for extras in the next phase of the purchase. To our surprise the F&I person did not haggle us at all. He simply showed us the options, pricing etc. Printed out all of the paperwork and had us sign. Afterward, Tony came by to shake our hand. I'd add not in a "glad we got a purchase from you" type of way. It was was a warm and welcoming appreciative type of greeting. Truly sincere we were able to work something out. Again, not what one would suspect from a major car dealer.

Great experience.. Service after the sell is always great!

It was great

Perfect