1182 Reviews Found
Confirmed Sales Customer
Keoki was very professional and caring about satisfying our desires for a new Buick.
Cecil M.
BATON ROUGE
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
30 yr exp an friendly service what keeps me coming back GERRY LANE GMC 👍
Donald K.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone is very professional and the job that was done was completed in a timely manner, didn’t have to sit for a long period of time. Great job
Woodrow L.
WOODVILLE
Business Response
Hi there, thank you so much for your positive comments about Gerry Lane Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I had everything explained to me, and my repairs were done in a timely manner.
Alan M.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Danny is man of his word. He took care me like he said he would.
Robert H.
BATON ROUGE
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
your service people are friendly and polite
David S.
BATON ROUGE
Business Response
Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I shouldn't had to come back for the post to be put on my battery if this was done when battery was installed could have same me a trip......but I did go to work on time because of the porter and was picked up.that was great service
Bessie B.
BATON ROUGE
Business Response
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
My DVD player had to be backordered and Haley and the parts department stayed on top of it for me. Thanks!
Susan L.
ZACHARY
Business Response
Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
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Confirmed Service Customer
Great job, took my truck to the shop right away. Got it back on time.
Gary B.
PLAQUEMINE
Business Response
Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Scheduled an apt for my 2016 Yukon Denali with Gerry Lane due to noise in my front end and another mechanic shop telling me that my front shocks are bad. Dropped my car off the day before the apt informing them that I will need to pick up the vehicle by the end of the next day when the service was scheduled. Made multiple calls throughout the day of the service to get status and kept getting the run-around. Finally, at 300PM, I found out that the mechanic was just starting to look at the vehicle. He determined that my shocks were bad which thats what I already informed them was the issue and then I discover that Gerry Lane doesn't even have the shocks in stock and can't get for a few days. They proceed to change my oil and rotate tires as this was on the list to do. I decided then that Gerry Lane is not a place I plan to do business with or recommend to my friends, family, or company I work for. Very disappointed with the results and hope others don't have the same issues.
Robert E.
PRAIRIEVILLE
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please contact us at (225) 341-5413 so we can understand your situation better in order to try and turn your experience around. Thank you, Gerry Lane Buick GMC
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Confirmed Sales Customer
Purchase experience was great but the follow up post purchase has been lacking and very slow
Bryan F.
ROSEDALE
Business Response
Hi, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I received a friendly greeting and the work was done quickly and satisfactorily.
Wayne L.
BAKER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Mr. Danny was very courteous and professional.
Francine B.
PORT ALLEN
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Ryan is always very helpful when I bring in my Acadia!
Thomas M.
DENHAM SPRINGS
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hi, we are so pleased you enjoyed your visit to Gerry Lane Buick GMC! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick GMC
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Confirmed Service Customer
Excellent Service Department. Personalized and professional
Carlos P.
GREENWELL SPRINGS
Business Response
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Purchased a vehicle 2 weeks ago and it wouldn’t start on Monday. Called my salesman, who responded immediately. Took it to the service dept and was seen immediately. Battery was replaced and service was excellent.
Kristen J.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
General Manager Craig Azar and Service Manager Clint Smith made sure that my vehicle was repaired in a short time.
Stephen S.
DONALDSONVILLE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I brought my vehicle into service and immediately I was waited on i had to leave my vehicle to have Service done on it i was giving a A loaner vehicle They fixed my vehicle and everything is great thanks Gerry Lane And to everyone that played a part in the Service department .
Eraina T.
BATON ROUGE
Business Response
We are delighted to hear that our team gave you such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.