1190 Reviews Found
Confirmed Service Customer
did not have an appointment but waie was not very long for the services rendered.
John H.
VENTRESS
Business Response
Thank you for taking the time to leave your positive response. We're glad everything was completed quickly and to your satisfaction! We hope that you have a great day!
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Business Response
We are delighted to hear that our team gave you such a great experience. Thank you again for choosing Gerry Lane Buick GMC and we hope to see you again.
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Business Response
Thank you for your response! We are pleased that our team was able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
All was good, however it took a little longer than I expected.
Sandra C.
BATON ROUGE
Business Response
Thank you for this feedback. We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
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Business Response
Thank you for this great rating and response! We are happy that our team could provide top notch service to you! We look forward to your next visit! Take care!
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Confirmed Service Customer
I called customer service to get a price check before I bring my truck up there. Well it took about 20 minutes before they answered the phone. After they answer I was transferred to the service department. Again It took about 10 minutes for someone to answer after talking back with customer service. Finally Ryan in the service department answered the phone. He couldn't tell me how much the battery would cost so he transferred me to parts. Once again nobody answered the phone for about 5 minutes. Once picked up the associated answered the phone and helped me with the cost. That's about it. She said she was a new employee and was learning the system. I asked could i talk to someone who knew the answers and she said he was away from the desk. I asked if she could have him call me back and well i never heard from them. Poor customer service. As far as the repair. I decided later that day to just go up to Gerry Lane after not hearing from them. Well the Service tech had a attitude like I made him mad. Long story short I didn't here from them until the next day that my truck needed a battery from a different technician. Which I told the tech when i bought my truck there. At least she had a better attitude. . Customer service is a great deal to me. That wasn't great customer service at all. I usually don't have any problems with the service department but those 2 days were horrible
Rodney S.
BATON ROUGE
Business Response
Thank you for this feedback. We sincerely apologize that this visit was not up to the standards that we strive to provide. If you have any questions or concerns, please feel free to reach out to us directly at (225) 341-5413. We hope to see you again soon!
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Business Response
Thank you for sharing your positive service experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
My sales person was excellent and very personal. He made me feel as though I have known him for a while.
Latonya W.
ZACHARY
Business Response
Thank you for your kind words! We are happy to hear that you had such a positive experience with us. We hope to see you soon!
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Business Response
Thank you for taking the time to leave such a great review and rating. We're glad to hear that you found our staff to be knowledgeable! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thanks for taking the time to leave us a great rating and let us know how your visit with Kerwin went! We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Sales Customer
Everyone I came in contact with was professional, knowledgeable and overly courteous. I was in and out with the new vehicle in about an hour. Thanks to all including but not limited to Eric, Judah, Tristan, Sherrard, Ken and everyone else there who just walked by and said "Good Morning".
Robert E.
BATON ROUGE
Business Response
Hello, thank you for taking the time to leave such a great review and rating. We're glad to hear you found Eric, Judah, Tristan, Sherrard, Ken, and the rest of the team to be so knowledgeable, courteous, and friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!
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Confirmed Service Customer
It was great short and sweet just the way I like it
Julious F.
SAINT AMANT
Business Response
Hi, thank you for taking the time to leave such a great review and rating. Quick, friendly service is always our top priority and we are glad to hear that your experience reflected that. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
The buying experience was Excellent! My salesmen Kerwin was the BEST. He provided superb service from beginning to end. He was also very informative about the vehicle. I will definitely recommend Gerry Lane and Kerwin to all my family and friends!
Takisha E.
ZACHARY
Business Response
Thank you for taking the time to leave such a great review and rating. We're glad to hear that you found Kerwin to be informative and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
I am a no nonsense guy and straight to the point. I feel the entire staff at Gerry lane accominhted me perfectly and made to process pain free
Edmond P.
MORGAN CITY
Business Response
Hello, we want all our clients to have an easy and stress-free experience with us and are glad that was the case during your visit! We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
Time for waiting wasn’t too long the time they give was on was time
Octavia S.
BATON ROUGE
Business Response
Hi, thank you for taking the time to let us know how we did! We always strive to provide prompt and courteous service to all our customers and are glad that your experience reflected that. We hope to see you here again in the future. Safe travels!
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Confirmed Service Customer
Very helpful and friendly maintenance service person.
Joseph B.
GREENWELL SPRINGS
Business Response
Hi, we're happy you found our team to be so supportive during your experience here. We are always willing to go the extra-mile! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Oil change tech left black hand prints on both sides of my white vehicle. Poor,poor poor!
Carolyn V.
BATON ROUGE
Business Response
Thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-5413 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Thank you! We are happy to hear that our team provided great service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
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Confirmed Service Customer
Each experience is always pleasant. The staff is knowledgeable and efficient.
Jalynn J.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Thank you for the kind words! We are happy that our team could provide top notch service to you! We sincerely value your business and look forward to your next visit!