1133 Reviews Found
Confirmed Service Customer
I came in for routine oil change. Appreciate that the oil change is at no charge. Staff was friendly and the service was quick.
Jennifer J.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had a appointment and get get any to look at it for a week after call several times about highly disappointed with my sevice
Darlis T.
PRIDE
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-5413 so we can work towards a resolution.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
My sales lady was terrific!! Very knowledgeable
Roxanne J.
BATON ROUGE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
the advisors was very helper and got straight to the problem and gave me a rental car
Bessie B.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick GMC and we hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service is too slow. Unfriendly atmosphere except for the guy who was in his office. Wish I would have gotten his name. The very young guy tried to discourage me with how long I had to wait After traveling in traffic from Reserve, the young guy was not pleasant.
Phyllis J.
RESERVE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5413 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Said I needed new windshield wipers. I know I didn’t because I just changed them a month ago. That make GMC look like they are trying to get over on me and that cost me. So know I’m not happy.
Kyle W.
WALKER
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5413 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Very Friendly Overall The Service was Excellent The Salesmen Was Awesome Definitely 10-Star and Finance Department 10-Star Rate
Dorothy P.
BATON ROUGE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to JImmy here at Gerry Lane Buick GMC! Thank you again for choosing Gerry Lane Buick GMC and we hope to see you again.
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Confirmed Service Customer
My wife’s Buick Englave had an oil leak they took care of it in a timely manner it was short and sweet everyone was happy.
Julious F.
SAINT AMANT
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Gerry lane is the best and service is top notch! I always go to Gerry lane for my gmc or Chevvelle new ride needed
Khai D.
BATON ROUGE
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
My service advisor saved me part of the cost for a rental car by asking the rental dealer for the fee they give Gerry Lane. I saved half off of the fee I was being charged.
James J.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
The service engine light came on again. The day after it was serviced.
Terry D.
WHITE CASTLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5413 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
This was the second time I wasted a day returning this vehicle to Gerry Lane for the same problem in less than a month. What more can I say.
Crawford W.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5413 to discuss your concerns, as your satisfaction is of utmost importance to us.