725 Reviews Found
Confirmed Service Customer
Haley LeBlanc went out of her way to take care of the problem I was having from start to finish.
Hugh R.
BATON ROUGE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
People r great but have to wait 5 hours r more to get my oil changed they ruin my whole day. I’ve been purchasing my vehicles from y’all for over 25 years r so because of the oil changed. If the oil service don’t get any better can’t see me purchasing from y’all any more especially with the price of gas to travel over and hour.
Brent P.
CONVENT
Business Response
Hi, we truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (225) 341-4403.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
John Gremillion was great to work with during this process.
Amy N.
Ponchatoula
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Guy Chadwick and Tony Zito were very professional and easy to work with. Great experience
Jeffery L.
Gonzales
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Always friendly, courteous Received my call that my vehicle was done earlier than expected
Roy D.
BATON ROUGE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you so much for your feedback! We hope you have a great day!
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Confirmed Sales Customer
I already recommended Gerry Lane and they bought a truck. I love my salesperson and he was very honest with me. He told me what he could and could not do in the beginning with no surprises.
Roman M.
Bueche
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Our experience with Gerry Lane GMC could not have been better. We shopped Suburban’s extensively and over a two to three year period, during which time we spoke with either Craig or Keioike numerous times. They were always patient, knowledgeable and professional. Their guidance led us to upgrade from a Suburban to a Yukon XL. Shopping, financing (thanks, Ken!), and taking delivery (thanks, Stephen!), were all truly enjoyable and informative Since taking delivery of our Yukon XL, we have referred everyone to Gerry Lane GMC, with many stating they will be calling them for their next vehicle. Many thanks to Craig, Keioike, Stephen and Ken for making this happen! Your loyal customers, Charles and Valinda
Charles C.
Longview
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gerry Lane Buick (225) 341-4403
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Confirmed Service Customer
Very fast oil change tire rotation without an appointment
Gary A.
Convent
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I brought my 2021 Yukon in to have a piece changed out on the inside of the vehicle. This was the second time coming in because the first time y’all sent the part back. I waited around 2 hours before my vehicle was pulled around up front. I went straight to the back of the car and popped the hatch to check the work that was performed. I lifted the rear seat and the springed flap that hides the big gap on the third row popped right off again. Apparently no one checked to see if it was fixed before returning it to me. So now I’ll have to come back for a third time to see if it can be fixed.
Mark R.
PLAQUEMINE
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Excellent Service, Friendly employees, and Timely Service!!
Sedalia R.
BATON ROUGE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
At first it wasn’t a stellar experience but it was taken care of by management!
Dara W.
DENHAM SPRINGS
Business Response
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
Upon delivery, truck did not have a full tank of gas and no windshield washing fluid.
Tommy T.
Baton Rouge
Business Response
Hi there, thank you; we appreciate your feedback! Please reach out to us at (225) 341-4403 so we may assist you in moving forward towards a resolution. We hope to hear from you soon.
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Confirmed Service Customer
Had an appointment for 2:30. It was ready to go in 45 minutes.
Jimmie D.
JARREAU
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
People are friendly, quick "in and out", and problem was resolved on the same day.
Hugh C.
GREENWELL SPRINGS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Mr. Sherrard Davidson was a great representation of true leadership. The gentleman was very polite, kind, and knowledgeable about the car he sold me. He went above and beyond to ensure that I was getting what I wanted and within my budget. Also, he has made my transaction very easy and comfortable while explaining everything to me as we went along. Mr. Sherrard made my stay at Gerry Lane GMC very pleasant. I would definitely tell friends and family to go see him when looking for a vehicle.
Stacey P.
Baton Rouge
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
They wouldn’t except my GMC Gerry Lane certified service $10.00 off towards partial payment of my tire rotation. It clearly says any service. Jg638018-case-up
Charles S.
GREENWELL SPRINGS
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!