807 Reviews Found
Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Gerry Lane had my vehicle a month and three weeks to fix a warrantied transmission failure. When my vehicle was finally returned to me, my truck still doesn't run properly. In addition to that, a technician wrecked my vehicle while at the shop AND damaged my audio system. Afterwards, Clint Smith said he would compensate me for the damages to my audio system and ensure the wrecked portion was repaired. It has been a month and still no results.
Kwasi S.
BATON ROUGE
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (225) 341-4403 so we can work towards a resolution. We look forward to hearing from you.
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Confirmed Service Customer
I did wanted the Service Advisor to check on the status of my replacement Radio but he never did, I think two to three months are to long to go without a good system in my truck
Roy M.
BATON ROUGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Gerry Lane Buick and we hope to see you again.
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Business Response
Hello there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Have a great day!
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Confirmed Service Customer
Great, easy to check in and fairly quick on a Friday morning.
Kenneth P.
PRAIRIEVILLE
Business Response
Hello, it is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Have a great day! Best wishes, Gerry Lane Buick
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Excellent product knowledge as well as meeting needs of myself as a client Over 20years experience with this team
Todd D.
Central
Business Response
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Always great service and friendly service people who are very knowledgeable about your vehicle.
John H.
VENTRESS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gerry Lane Buick!
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Confirmed Service Customer
4 hours for an oil change and tire rotation seems long
Harold W.
VENTRESS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
ARIVERED AT 10:00 AM FOR MY FREE OIL CHANHE AND TIRE ROTATION WAS TOLD IT WOULD THAK 2-3 HOURS IF I WAITED. Decided to wait well around 2:00 PM i checked and was told it would be another hour well 4:00 PM it was ready. as I was leaving I check my tire pressure and every tire was low when back and had them put the correct air in my tires. When I got home I checked my tires and they were not rotated. I knew this because I have a different tire on the rear and and was not moved..
Kathleen G.
BATON ROUGE
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
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Confirmed Service Customer
I waited hours for my vehicle to looked at and finished then I waited another 30 minutes to get my car back after I paid for services
Carmen J.
Baton Rouge
Business Response
Hello, thank you for leaving us your honest feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution. We hope to hear from you. Take care!
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Confirmed Service Customer
Good service and follow up by the service personnel.
Guy G.
BATON ROUGE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Need to bring my car back, all tires were replaced and it was a hefty amount paid for services provided. However, the tires sensors are wrong and I noticed because one of the tires psi was low (on the afternoon of the same day services were provided). My husband added air to all tires but it took a while to find which tire was the one with the low psi because the tires’ sensors were not properly checked. I still have receipt and will bring back for that problem to be corrected. Thank you.
Ana M.
DENHAM SPRINGS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
My truck is still not fixed.But was told they couldn't find nothing wrong
Deatrol M.
BATON ROUGE
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Dealership service was good and they did everthing they knew how to do. However my vehicle is still not fixed. My problem is the wireless apple carplay connection. It works about 50% of the time. I did call onstar and they gave me a list of steps to go through when it doesn't connect taking about 10 minutes before I can put my car in drive. I would like GM to properly fix this connection problem since I did purchase my vehicle with this option.
Wally C.
NAPOLEONVILLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call at (225) 341-4403 or stop by. Have an awesome day!
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Confirmed Sales Customer
Tye did a great job explaining the different functions of my new AT4. She was very professional and courteous. She was extremely knowledgeable about the vehicle and the dealership.
Latosha M.
OPELOUSAS
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I was very pleased and satisfied with the service I received from your company.
Robert A.
BAKER
Business Response
Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!
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Confirmed Service Customer
Excellent customer services and I will recommend anyone to Gerry lane.
Taja H.
ZACHARY
Business Response
Hi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Thanks for the recommendation, and have an amazing day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!