459 Reviews Found
Confirmed Service Customer
The wait wasn’t that long. Guy in service told me it’ll be 3 hrs because I didn’t have an appointment but it was less than that so I appreciate that!
Tyrell H.
ZACHARY
Business Response
Tyrell, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service dept. People were very nice and polite. My appointment was on time and I was able to get in and out in a timely manner. Job well done !!
Gilbert L.
BATON ROUGE
Business Response
Gilbert, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I had call to schedule oil change maybe Scott said I didn’t need one and I asked for Haley he told me she was off just come in Mon. I came Monday asked for Haley but I don’t know what happened. As I set for over 4 hrs customers came in and left with in hr. I asked how they got in and out and they said they had appointments I said oh no because o asked and was told I didn’t need one. So what is it???
Bessie B.
BATON ROUGE
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Shirley, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The customer service is superb!! The service department is extremely knowledgeable, courteous, and patient with the customers.
Lelia T.
Denham Springs
Business Response
Lelia, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Doris, thank you for your feedback. We apologize for the inconvenience. If you believe you have received the survey in error, you can unsubscribe by clicking on 'Unsubscribe' at the bottom of the survey email invitation. Thanks!
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Business Response
Leonard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Henry, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Doris, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Everything was done except adjusting my air pressure in my tires. I complained about my last two visits they did not reassign my tires when they were rotated. So this time my tire pressure was more in the front and less in the back. This is opposite of the way I asked for them to do. Never expect a complete job from this service department.
Jimmie D.
Gonzales
Business Response
Jimmie, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Scott efficiently checked me in upon arrival. I gave him my list of items for the service department to check. He called me back a few hours later with update and costs. I really appreciate the shuttle service that brought me to work and picked me up after my vehicle was ready.
Theresa M.
BATON ROUGE
Business Response
Theresa, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The team did fine, it just took a lot longer for the part to come in than expected. Dropped my car off on a Thursday late morning and it wasn’t ready until Tuesday late afternoon.
Julie H.
DENHAM SPRINGS
Business Response
Julie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're happy to help!
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Business Response
Bobby, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I didn’t have no problem communicating with GMC employees.
Ernest S.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Business Response
Thomas, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Scottie, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was under the impression that they might not be able to put on my tri fold bed cover. The service guy said they had to do the recalls and regular service .I was fine with that.When I got my key he told me the tri fold was on too. I was shocked and happy at the same time. Awesome job!
Eugene N.
Darrow
Business Response
Eugene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I always know what to except with Gerry Lane. Both salespeople and the sevice dept. are very nice and care about your needs. I have always recommended the dealership to other people.
Carl B.
PORT ALLEN
Business Response
Carl, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Thanks again for the recommendation, and have an amazing day!
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Business Response
Sandra, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Kerry, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!