895 Reviews Found
Confirmed Sales Customer
My daughter sent me to look at the GMCs and Buicks. The customer servive was awesome. Mr. Sherrard knew all the features and was very patient.
Barbara H.
BATON ROUGE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Sherrard here at Gerry Lane Buick! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
I called Service advisor Haley hold her what i need done on my vehicle i gets to the dealership excellent customer service not only that i didn���t hap to wait very long they got me in and out thanks to Gerry lane dealership and the Service department.
Eraina T.
BATON ROUGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everyone there are very friendly helpful and fast pace service ��������
Valencia S.
PORT ALLEN
Business Response
Hello, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Service managers were very nice but the part took nearly a week to come in. The vehicle was there for 6 days.
Rhonda D.
DENHAM SPRINGS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
My only issue was that I brought my vehicle in on Monday afternoon for a Tuesday appointment but I did not hear back from anyone until Wednesday.
Betty T.
BATON ROUGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
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Confirmed Service Customer
Oil change & tire rotation took 1.5 hours + Concern about new noise took another 1.5 hours- very disappointing.
Adrian M.
BATON ROUGE
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 926-7010 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
My experience was that the employees/customers was not wearing there mask. It has been mandated by the governor to wear masks in public places. So, I was very uncomfortable in the presence of your place of business.
Sandra G.
BATON ROUGE
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to get more details about this; please reach out to us at your earliest convenience at (225) 926-7010. We hope to hear from you soon.
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Business Response
Hello, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
The only thing I didn���t like was there was oil on both floor mats in the front of the vehicle. But the young lady who was working up front came out with wipes and cleaned it up for us. She did a really good job, I can���t remember her name.
Nicholas C.
ZACHARY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Employees were very friendly and helpful. The wait was sort of long due to me not having an appointment. Overall everything was good.
Barbara S.
BATON ROUGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Sales Customer
John G. was absolutely brilliant with helping me to find the perfect vehicle. I originally wanted the Buick Envision or Enclave but, after test driving it I did not like it. John told me about the GMC Terrain and Acadia. Purchasing a GMC vehicle was the farthest thing from my mind, but after driving the Acadia SLT I was hooked. John went above and beyond. I have never had a vehicle sales representative go above and beyond for me. When it is time for me to purchase another vehicle I will be looking for John G.
Brittani G.
ZACHARY
Business Response
Hello, we appreciate your shout-out to John for delivering such a great buying experience! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We hope you have a fantastic day, and enjoy your new car!
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Confirmed Sales Customer
Good folks and easy to talk to. Great experience.
Keith B.
BATON ROUGE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
Courteous,quick,easy and near where I reside.
Richard L.
METAIRIE
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
No one ever called me to update me on the status of my vehicle. I was only called back if I first called. Even then, there were times that I was not called back. The only time I was called was when my vehicle was ready...which took THREE WEEKS. It took voicing extreme displeasure to finally be supplied a courtesy vehicle. Only to be called two to three days later and being told that the vehicle should not have been supplied to me because it had to many miles. I had to come back to switch to another courtesy vehicle. Never was there an offer to come to me to switch vehicles. I had to use MY time to make the switch. My vehicle was under warranty and I'm glad it was, because I would have picked it back up, after a few days, and taken it somewhere else.
Eric N.
BATON ROUGE
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gerry Lane Buick (225) 926-7010
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Confirmed Service Customer
Everyone was friendly and I was in and out quickly.
Cynthia D.
DENHAM SPRINGS
Business Response
Hello, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi, thank you so much for the positive feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!