691 Reviews Found
Confirmed Sales Customer
I just want to rave about Spencer, He was so calm, understanding, professionally & perfect. I totaled my car by hitting a deer, and needed a car. I was very stressed dealing with my insurance company. Spencer made the process very easy and I feel he went above and beyond by answering all my question and he put me at total ease during the process. The financial part was a little to fast for me. But I understand time is limited and y’all were busy. All in all, it was an awesome experience. I just hope the oil change process is going to be as pleasant and easy as my Royal Buick GMC experience.
Tanya S.
Slaughter
Business Response
Tanya, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. Thank you so much for your feedback! We hope you have a great day!
Was this review helpful?
Business Response
Lelia, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
What took a 3 hour job took all day makes no sense then had to rent a car to go home and come back the next day to get my vehicle
Melissa S.
BREAUX BRIDGE
Business Response
Melissa, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Ryan was great. Very quick and constant communication.
Joshua F.
Baton Rouge
Business Response
Joshua, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Alex, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
I took my car in on January 13,2023 because I had work done on my car at Gerry Lane in December 2022 so I figured since there was already work history for the same issue I had in December bringing the car back 1 month later was the right thing to do. Well I just got my car back from Gerry lane yesterday January 25, 2023 with the issue unresolved. I feel like I was being neglected when trying to reach out for information on my vehicle the reps would tell me I will receive a call back and I didn't I only got information if I called in and even then it was unclear info. but told to look further into the problem with the car would be $550 to see if they could "Figure out" what is. On January 24, 2023 I was told $2400 to repair the fuel pump inside the gas tank and mass inflow system censor after spending almost $1400 1 month ago for the same issue. I feel like I was being taken advantage of and then pushed off to the side because I didn't agree to pay the $2400 both reps. I had contact with (Paul and Hailey) ended of being a bit rude by not returning my calls, not making sure to tell me the car would not be worked on during weekends the tech and my reps. were off both weekends my car was there. Then Hailey said to me that my car was too old that they don't usually work on cars over 10 years old, however I received email, and mail offering to buy my 2013 car to put me in a new one. I did not have a good experience at all.
Angelique G.
BATON ROUGE
Business Response
Angelique, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
Was this review helpful?
Confirmed Service Customer
I purchased a vehicle out of town (Gerry Lane didn't have what I wanted/needed, and I needed a vehicle quick) and decided to try both GMC dealerships in town to decide where I would have my truck serviced. After one visit to Royal, I never intend to return. After one visit with Paul in the service department at Gerry Lane, they are my choice for service, parts, and accessories. Good service is everything to me, and I found it at Gerry Lane GMC.
Jake H.
Baton Rouge
Business Response
Jake, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Business Response
Gerrick, It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Gerry Lane Buick and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
My service person, was very helpful an made sure I knew wat they had to do a call an let me know wen my truck was ready. Service was complete on time. I appreciate him for keeping me up to date of the status of wat they were doin.
Deborah L.
ZACHARY
Business Response
Deborah, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Brian, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
Was this review helpful?
Confirmed Service Customer
Overall, I had an awesome experience with the people who accommodated me.
Teodocia M.
MANSURA
Business Response
Teodocia, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
I brought my vehicle in for an oil and filter change, fuel filter change and a tire rotation. When I got my vehicle back, my tire monitor system light was on and none of the tires would register. Problem is, I recently had two of the tire sensors replaced by Gerry Lane. This was not addressed by the dealership.
Roderick C.
BATON ROUGE
Business Response
Roderick, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Lori, thank you so much for your positive comments about Gerry Lane Buick! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Business Response
Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Business Response
Juan, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
My vehicle stayed in the shop for almost a month for what I thought would have been a simple repair. Once the repairs were completed my vehicle was returned to me damaged and had to wait another week for it to be repaired. The damages were not pointed out to me I had to find them and notify management to have them repaired.
Girlie A.
PORT ALLEN
Business Response
Girlie, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Gerald. It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Gerry Lane Buick
Was this review helpful?
Business Response
Sheena, thank you for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Paul was great!...he got me in for an appointment quickly, was friendly and efficient. I would ask for him again.
Nikki G.
Baton Rouge
Business Response
Nikki, thank you for your kind review; we are happy to pass along your comments to Paul here at Gerry Lane Buick! If you're ever in need of more help, please let us know! Take care!
Was this review helpful?
Confirmed Service Customer
Great . No rental cars were available in the area.
Melba M.
BATON ROUGE
Business Response
Melba, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!