Confirmed Service Customer
I was disappointed in my last maintenance visit, here's why: I showed up at 6:30 AM second in line before the opening of the service center for a 7:00 AM appointment. After waiting approximately 2 1/2 hours and noticing other customers who came after me leaving , I saw my vehicle parked in the lot. Had I not noticed it and went to the attendant, who knows how long they would have let me sit there without alerting me it was ready. In addition, when attempting to use the GMC $10.00 service coupon with the attendant and casher, it was not accepted. Each said that the other must accept it, so I didn't purse it any further. Believe me the $10.00 won’t hurt me, but it just added to the negative experience. I did get my oil changed and tires rotated as requested and have no issue with the work or the tech's that conducted the work. However, my time is as valuable as anyone’s, and customer service is very important to me. With that said I'm not likely to return with other more convenient options available.
Franklin W.
BATON ROUGE,
LA
Business Response
Franklin, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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