Confirmed Service Customer
The WORSE. Dim drivers side headlight. $507.00, I refused to pay and suggested my next car would be purchased elsewhere. 1 hour later got a call to come back for another check on the light. 2nd trip was told it was an electrical problem. Appointment for Yesterday. Told it would take a long time so shuttle brought me home. Called after I got home to check on timeline (1 hour). Told it was ready and just the light . Again $507.00. I asked about warranty since light has a life span of 10 years. Not covered. WHY??? Got my car back and went to AutoZone. GMC mfg. bulb for $167.11. I am a 77 year old widow. No money to throw away. Whats the point in having extended warranty if it doesn't cover items that should be covered?? And WHY are your people so RUDE and UNCARING??? Do you REALLY want my business?
Sandra C.
BATON ROUGE,
LA
Business Response
Sandra, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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