366 Reviews Found
Confirmed Service Customer
I didn’t have an appointment and arrived around 1:00 pm. The service intake employee was able to still have service performed on my car.
Patricia R.
BATON ROUGE
Business Response
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Danny, my service advisor, explained to me that the service department was running late on appointments. I appreciated that he told me that information.
Keith L.
DONALDSONVILLE
Business Response
Keith, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Bessie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everything is great about service…the TIME IT TAKES for service is the only issue.
Ina P.
Zachary
Business Response
Ina, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (225) 341-4403.
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Confirmed Service Customer
no one explained to how long it was going to take all day.I miss a whole day from work,when I could have left my truck and came back later.
Jerry C.
BAKER
Business Response
Jerry, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
The service is great and your technicians are kind, polite, and very professional.
Lelia T.
Denham Springs
Business Response
Lelia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Michael, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I had to wait 31/2 hours for oil change and tire rotation After 2days I found a lug in front of my truck that came off. After inspection of other lugs there was 5 that were loose Thank God nothing happened on my trip to Alabama
Kenneth M.
Central
Business Response
Kenneth, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Dwayne, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Scott, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
between Keioke and Sherrard, this was one of the easiest buying experiences I have ever had with purchasing a vehicle. They were upfront, straightforward, and made the whole car buying experience, relaxed and effortless. Thanks so much guys.
Jason H.
Denham Springs
Business Response
We're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My service representative, Scott, was very helpful and did his best to have my service completed quickly. I appreciated his assistance. However, my service was not done completely as indicated on my receipt.
Shannon S.
Baton Rouge
Business Response
Shannon, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
I was greeted by a professional and friendly service advisor. My car was serviced and returned to me in a timely and courteous manor. I couldn’t ask for more.
Joyce L.
BATON ROUGE
Business Response
Joyce, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
They were willing to deal like every other time we have bought a car or truck
Terry L.
GREENWELL SPRINGS
Business Response
Terry, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Stephen, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The service we received was first class. I would recommend everyone to check out Gerry Lane if you are in the market for a vehicle.
Sedrick J.
Baker
Business Response
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had an appointment, wait time was almost exactly what they said,, better experience than what I use to have
Margaret J.
Baton Rouge
Business Response
Margaret, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The gentleman that check me in was very nice and professional. Took the time to listen to my concerns and did exactly what he promised and I didn’t have to pay for nothing.
Tawanna M.
CLINTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Excellent Customer Service - Our Sales Consultant -Chris Constance was very knowledgeable and helpful!!
Chanda S.
PORT ALLEN
Business Response
Chanda, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
This dealership is nothing but a JOKE. The service is Poor. I will never buy another car from this dealership. Please people check your oil before leaving this dealership.
Gwendolyn M.
BATON ROUGE
Business Response
Gwendolyn, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please contact us at (225) 341-4403 so we can understand your situation better in order to try and turn your experience around. Thank you, Gerry Lane Buick
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!