Confirmed Service Customer
My car was dropped off via tow truck on a Saturday. Could not get anyone on the phone as the place was closed for inventory like really what r they inventorying there tools? Come Monday nothing, Tues was told would be ready that evening. By end of the day nothing. Wens no phone call nothing. I called wens evening and was put on hold while the part is located and then get told would be ready the next morning. By Thurs evening no call no nothing. I called and was told it was finished finally. Nothing major getting fixed just a module replacement. Should not have taken almost an entire week to get changed out. And lack of communication made the experience even worse.
Felicia G.
DENHAM SPRINGS,
LA
Business Response
Felicia, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (225) 341-4403.
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