325 Reviews Found
Confirmed Service Customer
Came in with a brand new rim left with a big curve mark on it���and on top of it nobody told me nothing about it I had ti walk around my own vehicle yo find it then yall tried to tell me to come back next week to discuss it
Alvin R.
Baton Rouge
Business Response
Alvin, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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Confirmed Service Customer
I was disappointed about my tires. I paid extra for my tires and rims, when it came to getting a new rim all they did was scratch it over. I have purchased three vehicles from you guys and it will be the last. When I purchased the warranty I wish I was told what would happen. I live and learn.
Dwight T.
BATON ROUGE
Business Response
Dwight, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
What was expected was done in a timely manner
Lance N.
DENHAM SPRINGS
Business Response
Lance, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Always a pleasant experience purchasing a vehicle from Gerry Lane Gmc. I don't live in Baton Rouge but I travel there to purchase my vehicles. A Yukon Denali and a Sierra Denali within 7 months.
Nicholas M.
Westwego
Business Response
Nicholas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Darren, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Stephen, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC and we hope to see you again soon!
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Confirmed Service Customer
Charity, at the Service Department was excellent a pleasure to work with, very Knowledgeable and super kind. Her attention to detail is super rare. My rental was a dream. No hassle had my car fixed right on time. Charity is a definite asset to the service Department.
Lesa W.
WALKER
Business Response
Lesa, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Gerry Lane GMC and we hope to see you again.
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Confirmed Service Customer
My first time there for service and the experience was exceptional! Mr. Bart was so nice and helpful and made me feel like I was an old customer. Best service ever!
Lucie M.
Zachary
Business Response
Lucie, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Every time I come in for an oil change they tell me my cabin air filter is dirty and I let them change it EVERYTIME. I understand it is all about money
David P.
PLATTENVILLE
Business Response
David, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Car was finished prior to the originally communicated timeframe which was amazing for my weekend plans!! Thank you!
Jennifer R.
DENHAM SPRINGS
Business Response
Jennifer, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I am very pleased with the Jerry Lane sales team they went over and abord to help me with my financing for my new Buick Envista . The sales team were very knowledgeable about their product.I would recommend Jerry Lane dealership to my family and friends.
Donald S.
Baton Rouge
Business Response
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
The staff is very courteous and professional.
Janene L.
Saint James
Business Response
Janene, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Good Communication plus they fixed the problem Thanks
Shawn H.
Baton Rouge
Business Response
Shawn, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Sherrod was an excellent person and help me give me the truck of my liking��� Give him a pay raise
Eric H.
Baton Rouge
Business Response
Eric, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
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Confirmed Service Customer
The service was speedy and professional.
Gregory D.
BATON ROUGE
Business Response
Gregory, we're glad everything was completed quickly and to your satisfaction! Thank you for choosing Gerry Lane GMC and we hope to see you again.
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Confirmed Sales Customer
Everyone at the dealership is very nice and friendly. Steven made sure it was a smooth process from start to finish.
Alana W.
Zachary
Business Response
We're happy you found our staff to be so supportive during your experience here at Gerry Lane GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I had an appointment scheduled to have my vehicle service on a recall. I was satisfied with the customer service and the wait time of completion.
Lois H.
BATON ROUGE
Business Response
Lois, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC and we hope to see you again soon!
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Business Response
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
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Confirmed Service Customer
nice to make appt. but it didn't cut down on the time there
Charlotte H.
BAKER
Business Response
Charlotte, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Appointment was scheduled, maintenance conducted in time frame allotted.
Matthew B.
BATON ROUGE
Business Response
Matthew, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!