Confirmed Service Customer
My experience at your dealership was utterly unacceptable. I endured an agonizing nearly 3-hour wait for a simple oil change and tire rotation, only to be slapped with a $40 charge for the latter. On top of that, despite explicit instructions to check on a part ordered for warranty work, there's absolutely no record of the order. Now, I'm forced to make another trip for the truck to be looked at under warranty. This level of incompetence and disregard for customer satisfaction is outrageous.
Joel M.
Prairieville,
LA
Business Response
Joel, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Gerry Lane Buick GMC in BATON ROUGE is Your Trusted Buick and GMC Dealer
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